Southeast Kentucky Community & Technical College
IT Helpdesk Coordinator II
🇺🇸 Pineville, KY
🕑 Full-Time
💰 $32K
💻 Information Technology
🗓️ December 10th, 2025
Edtech.com's Summary
- Perform basic and advanced troubleshooting for computers, laptops, VOIP phones, printers, and projectors.
- Maintain network stability through regular Microsoft updates and ensure lab functionality.
- Install computer images using SCCM and keep software updated.
- Provide technical support for account management, password resets, and MFA issues for faculty, staff, and students.
- Support Microsoft Teams meetings/classes with technical setup and assistance.
- Assist campuses with technology needs via onsite visits, phone, or remote access, including travel between campuses.
- Assist with technology training for SKCTC personnel and students.
- Manage VLAN standardization in preparation for network switch changes from CISCO to Juniper.
- Requires an Associate's Degree and 1-3 years of relevant experience.
- Salary starting at $31,680 per year with a 12-month contract; benefits include health, vision, dental coverage, tuition reimbursement, retirement plan with employer match, paid holidays, and employee assistance program.
IT Helpdesk Coordinator II Full Description
Southeast KY Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:
- Exceptional health care, vision, and dental coverage for you and your family
- Tuition reimbursement/waiver for you, your spouse, and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
Job Summary
The IT Helpdesk Coordinator II assists with the technical troubleshooting and documentation for customers in order to support the mission of the institution through technology. This position is located on the Pineville campus but also requires travel to the Knox campus. The expected start date is January 2026.
Job Duties:
• Perform basic and advanced troubleshooting for computers, laptops, VOIP phones, printers, and projector hardware/software.
• Help maintain a stable and secure network environment by making sure all computers are patched with Microsoft updates on a regular basis.
• Check that labs are functional throughout the week so downtime will be minimized.
• Install images using SCCM that are used for computer units in the labs, mobile carts, and offices as needed per PC.
• Ensure that computers are up to date with the newest software updates as needed.
• Assist faculty, staff, and students with computer hardware/software related issues.
• Provide technical support for all Southeast District with account information and assist with password and MFA resets as needed for all Southeast faculty, staff, and students.
• Ensure that units are updated and functional for all Microsoft Teams meetings/classes to be connected by or ahead of scheduled start time. Provide any technical support needed for faculty, staff, and students to be able to attend meetings or classes.
• Assist with any training as needed for all SKCTC personnel and students on how to use the technology.
• Assist campuses with any technology needs that arise, either by in person visits, phone, or remote access.
• Travel to assist other SKCTC campuses with problems, upgrades, and training as needed. Willing to assist where needed to help the IT team meet needs or achieve goals.
• Assist students or employees from other campuses with password resets, MFA issues, or any other technical issues when calls are made to the SKCTC Helpdesk.
• Ensure all desktop computers and laptops have the latest OS installed and are updated regularly.
• VLAN Standardization (systemwide changes) in preparation of upcoming change from CISCO switches to Juniper switches.
• Color code patch cables
Minimum Qualifications:Associates Degree and 1-3 years relevant experience.
Employee Rights - Employee Polygraph Protection Act
Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
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