Edtech.com's Summary

University of South Florida is hiring an IT Instructional Designer I to develop and maintain online, blended, and face-to-face training for the university's IT systems, applications, and processes. The designer works with other instructional designers and IT staff to build interactive materials grounded in adult learning principles, and keeps existing training current as system features change. The role is based on the Tampa campus.

Highlights

Develop training modules, end-user documentation, and curriculum using multimedia tools, based on adoption needs and project deliverables.
Convert source material into online end-user documentation such as quick guides and job aids for technical and non-technical audiences.
Work with the team lead to evolve and maintain the standards for IT documentation and training, staying current with industry practice.
Pilot courses and materials and carry out revisions before and after implementation so they meet learners' needs and client outcomes.
Facilitate instructor-led, virtual, and blended training sessions for varied audiences.
Bachelor's degree in instructional design, adult education, educational technology, communications, or a related field plus one year of experience in instructional design, technical training, content development, or technical writing; four years of direct experience can substitute for the degree.
Working knowledge of instructional design models, learning management systems, multimedia and video tools, and interactive authoring, with the ability to confirm published coursework is accessible and works as intended.
Preferred experience supporting an IT organization or service desk and applying IT service management, knowledge management, and accessibility practices.
Hiring salary of $56,966.

IT Instructional Designer I Full Description

Primary Purpose

The IT Instructional Designer I will be tasked with developing and maintaining online, blended, and face-to-face training solutions for IT systems, applications, and processes. They will collaborate with other IT instructional designers and internal IT staff to create interactive, engaging, and effective instructional materials rooted in sound adult learning principles and based on established project objectives and standards. This position will also support existing training programs making revisions as IT system and application features change. This job requires knowledge and skills in the use of multimedia production systems, web design, learning management systems, and/or interactive authoring. The IT Instructional Designer I must be able to apply their knowledge of and skills with multimedia tools, software, and graphics applications to help translate technical content to end users.

The position applies adult learning principles, instructional design practices, technical communication methods, and multimedia tools to translate complex technical content into instructor-led, virtual, blended, and self-paced learning materials for technical and non-technical audiences.

Organizational Summary

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies.

ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

Primary Job Duties

Develop Training Solutions: Create training materials/modules using multimedia tools.
Create end-user documentation, training curriculum, and training materials based on adoption needs and project deliverables.
Convert source material into effective online, end-user documentation, i.e. quick guides or job aids.
Create effective training materials that draw on sound instructional design principles.
Maintain Development Standards: Stay abreast of industry documentation and training standards. Work closely with the team lead to evolve and maintain standards for documentation and training.
Maintain Training: Pilot courses and materials when appropriate to ensure necessary changes and revisions are made prior to and post-implementation. Executes plans for revisions that meet learners' needs and clients' outcomes.
Present/Train: Facilitate trainings with varied audiences.

Minimum Qualifications

Bachelor’s degree in Instructional Design, Adult Education, Educational Technology, Communications, Information Systems, Technical Communication, Business, or a related field, and one year of experience in instructional design, technical training, knowledge management, content development, technical writing, or a related professional role.

Relevant education, training, certifications, and directly related professional experience may be considered in accordance with University and Central HR guidelines.

Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.

Senate Bill 1310- The Florida Senate is conditional upon meeting all employment eligibility requirements in the U.S.
SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
(a) Two years of direct experience for an associate degree;
(b) Four years of direct experience for a bachelor’s degree;
(c) Six years of direct experience for a master’s degree;
(d) Seven years of direct experience for a professional degree; or
(e) Nine years of direct experience for a doctoral degree
Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
Minimum Qualifications that require a high school diploma are exempt from SB 1310.

Preferred Qualifications

Experience supporting an IT organization, service desk, technical support operation, or higher-education environment; developing online learning and technical documentation; using learning management systems, multimedia production, video editing, graphic design, or interactive authoring tools; and applying IT Service Management, knowledge management, accessibility, or inclusive-design practices.

Technical Skills

Knowledge of instructional design models, adult learning principles, training evaluation, technical writing, content governance, accessibility practices, and learning-management publishing workflows. Ability to create and maintain instructor-led, virtual, blended, and digital learning resources using Microsoft 365, learning management systems, multimedia applications, video tools, graphic applications, and interactive authoring technologies. Ability to translate technical information into clear, accurate, and usable resources; coordinate course-material testing, revision, publication, and production verification; and confirm that published coursework is accessible and functions as intended.

Industry Knowledge

Working knowledge of IT service delivery, customer support operations, incident and request processes, knowledge management, employee onboarding, change adoption, continuous improvement, and the needs of diverse adult learners in a large organizational environment.

Soft Skills

Strong written, verbal, visual, facilitation, consultation, project coordination, organization, analytical, and problem-solving skills. Ability to communicate regularly and professionally with internal stakeholders and external administrative partners; manage multiple assignments; coordinate testing and revisions; track work through successful publication; resolve content or delivery issues; work independently; meet deadlines; incorporate feedback; and collaborate effectively with technical and non-technical stakeholders.

IT Core Competencies

Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.
Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.
Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.
Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients’ trust.
Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team’s successes and failures.
Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed.

This job description does not constitute an employment contract.

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IT Instructional Designer I

Edtech.com's Summary

IT Instructional Designer I Full Description

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