New York University
IT Manager, Service Desk
Edtech.com's Summary
- Manage daily IT Service Desk operations, ensuring prompt and professional resolution of faculty and staff inquiries.
- Develop partnerships across Tisch departments, Tisch IT, and NYU IT to drive collaboration.
- Support IT services including infrastructure, systems, and endpoints.
- Proficient in Windows and Mac OS environments, with hands-on experience in Bash scripting or PowerShell.
- Knowledge of Active Directory, OSI network model, information security best practices, and technical troubleshooting.
- Required education: Bachelor’s degree in Computer Science or Information Technology; Master’s preferred.
- Minimum 5 years supervisory experience in customer-facing IT support; preference for higher education technology support.
- Strong organizational, supervisory, interpersonal, and communication skills.
- Preferred skills include project management, audio/video systems, and classroom technology expertise.
- Annual salary range between $85,000 and $105,000 based on experience and qualifications.
IT Manager, Service Desk Full Description
Position Summary: The IT Manager, Service Desk at the Tisch School of the Arts (TSOA) plays a key role in overseeing the daily operations and performance of the IT Service Desk, ensuring that inquiries and issues from faculty and staff are resolved promptly and professionally, following established procedures and standards. Develop collaboration and partnerships among Tisch departments, Tisch IT, and NYU IT. Assists the TSOA IT Leadership in service delivery and operational excellence across IT services, including user support in infrastructure, systems, and endpoints.
Qualifications:
Required Education:
Bachelor's Degree Computer Science, Information Technology
Preferred Education:
Master's Degree Computer Science, Information Technology
Required Experience:
5+ years experience in providing supervision and customer support in a customer-facing technology IT environment
Preferred Experience:
5+ years Experience providing technology support in higher education, including knowledge of specialized software, systems or technologies.
Required Skills, Knowledge and Abilities:
Excellent organizational, supervisory, interpersonal, verbal, and communication skills. Thorough understanding of Windows and Mac OS. Hands-on experience with at least one of the following programming languages - Bash script and PowerShell. Knowledge of Active Directory, OSI network model, and information security best practices. Expertise in computer hardware, software, and network troubleshooting & technical documentation.
Preferred Skills, Knowledge and Abilities:
Computer hardware and software troubleshooting and understanding. Project management skills. Prioritization and ability to lead and delegate. Expertise in audio/video systems and classroom technologies.
Additional Information:
In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $85,000.00 to USD $105,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
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