IT Operations Assistant

🇺🇸 Normal, IL

🕑 Part-Time

💰 $17 per Hour

💻 Information Technology

🗓️ May 29th, 2025

Intune ITSM

Edtech.com's Summary

Illinois State University is hiring an IT Operations Assistant. The IT Operations Assistant provides first-level technology support to the College of Education and Lab Schools faculty, staff, and students through various communication methods, ensuring smooth operation of university-owned computers and software. The role includes managing IT inventory assets, staying updated on technology changes, and elevating tickets as necessary while maintaining decorum at the Help Desk.

Highlights

Provide first-level technology support and assistance by phone, email, and in person.
Accurately log and manage Help Desk contacts using ticket tracking software.
Familiarity with Windows 10, macOS, and iOS operating systems.
Compensation at $17/hour.
Strong problem-solving and organizational skills required.
Preference for experience with Microsoft Windows 11, macOS Ventura, and Office 365.
Knowledge of Active Directory and mobile device management platforms beneficial.