Nerdy
IT Operations Specialist
Edtech.com's Summary
- Own user/device lifecycle management, SaaS administration, and support operations.
- Lead onboarding, offboarding, and role-change processes with HR and partners.
- Improve cross-functional workflows and document handoffs.
- Mentor junior staff and manage high-impact escalations.
- Track SLAs, backlog, customer satisfaction, and perform root-cause analyses.
- Develop and implement automation-first improvements.
- Administer core SaaS tools focusing on security and auditing.
- Maintain macOS endpoint compliance, MDM, and patching.
- Contribute to incident response activities as needed.
- Required skills include experience with Google Workspace, Okta, Mosyle, strong macOS knowledge, Bash/Python scripting, endpoint security, data-driven metrics tracking, and AI-native productivity tools.
- Minimum 4 years of experience in IT operations or systems administration.
- Competitive compensation with clear advancement opportunities, 401(k) with company match, flexible time off, comprehensive health plans, and continuous learning benefits.
IT Operations Specialist Full Description
Overview:
Nerdy is looking for an IT Operations Specialist to join our team, based in St. Louis, Missouri! The IT Operations Specialist will work out of our corporate office in St. Louis, Missouri, and will own and enhance core IT & Security operational domains, including user and device lifecycle management, SaaS administration, and end-user support. This role blends hands-on technical execution with process ownership, cross-functional collaboration, and automation-driven improvements to ensure scalable, secure, and efficient operations.
About Nerdy:
At Nerdy (NYSE: NRDY) - the company behind Varsity Tutors - weâre redrawing the blueprint of learning. Our Live + AI⢠platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. We recruit the kind of technologists and operators youâd bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.
Fortune favors the bold. Join us.
How we compete:
-
AI-Native at every level
From the CEO to day-one hires, everyone builds and ships with generative AI. If youâre not wielding AI, youâre not done. -
Entrepreneurial velocity
Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die. -
Free-market rigor
Ideas rise or fall on merit and results - no committees, no politics, no cap on upside. -
Full-stack ownership
You design, build, and run what you ship; accountability is a feature, not a bug. -
Reward for contribution
Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and howyou achieve it: living our leadership principles and using AI effectively are formally measured and rewarded. -
Relentless exploration
Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way. -
Is Apolitical
You stay focused on mission-aligned outcomes, not distractions or unrelated causes.
If youâre a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more atnerdy.com.
Nerdyâs shareholder letters below explain our latest products and strategy:
Qualifications:
- 4+ years in IT operations or systems administration
- Experience administering SaaS and device management tools (e.g., Google Workspace, Okta, Mosyle)
- Strong macOS knowledge and Bash/Python scripting skills
- Familiar with endpoint compliance and security best practices
- Data-driven with experience tracking SLAs and operational metrics
- Strong communicator and mentor for junior team members
- Experience using AI-native productivity and automation tools
Responsibilities:
- Own user/device lifecycle, SaaS admin, and support operations
- Lead onboarding, offboarding, and role-change processes with HR and partners
- Improve cross-functional workflows and document handoffs
- Mentor junior staff and handle high-impact escalations
- Track SLAs, backlog, CSAT; run root-cause analyses
- Prototype and implement automation-first improvements
- Administer core SaaS tools with security and audit focus
- Translate engineering rollouts into operational runbooks
- Maintain macOS endpoint compliance, MDM, and patching
- Contribute to incident response as needed
Unleash Your Potential at Nerdy:
At Nerdy, you'll earn your success through meritocracy and exceptional outcomes. Our benefits reward performance and initiative:
- Competitive Compensation & Advancement: Market-leading compensation paired with clear promotion pathways.
- Retirement Made Simple: 401(k) plan with company match and immediate vesting.
- Flexible Time Off: Recharge on your terms, ensuring maximum productivity.
- Continuous Learning: Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services.
- Supercharge with AI: Leverage cutting-edge AI tools to accelerate your workflow.
- Youâre Covered: Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves - numerous options for you and your family.
The Bottom Line:
If you're driven by impact, energized by ownership, and excited to help shape whatâs next, youâll thrive here. We move fast, think big, and reward those who deliver. This isnât a traditional corporate environment - itâs a place to do the most meaningful work of your career.
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