IT Service Center Specialist

🇺🇸 Dayton, OH

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ March 26th, 2025

ITIL

Edtech.com's Summary

The University of Dayton is hiring an IT Service Center Specialist. The role involves being the first point of contact for faculty, staff, and students needing technical assistance, providing exceptional customer service, troubleshooting hardware and software issues, and maintaining the service center's knowledge base. The specialist will ensure efficient workflow management and support campus learning spaces.

Highlights

Provide technical assistance and troubleshooting for hardware and software issues.
Maintain service center knowledge base and document complex issues.
Strong knowledge of Windows and Mac operating systems preferred.
Familiarity with Active Directory and ITIL best practices beneficial.
High School Diploma and 2+ years of customer service experience required.
Ability to provide technical support via phone and remote management tools.
Possess excellent communication, analytical, and problem-solving skills.
Motivated self-starter capable of working independently and in teams.