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College of Charleston
IT Service Desk Team Lead - 2nd Shift
🇺🇸
Charleston, South Carolina
🕑
Full-Time
💰
$66K - $67K
💻
Information Technology
🗓️
August 26th, 2026
Edtech.com's Summary
College of Charleston is hiring an IT Service Desk Team Lead - 2nd Shift. The role involves providing strategic leadership and managing a team of permanent and student technicians to deliver complex hardware and software support to the campus community during evening and weekend hours, while also delivering expert hands-on technical assistance.
Highlights
- Oversees day-to-day operations of IT Service Desk technicians during evening and weekend shifts.
- Provides expert-level support for PCs, Apple computers, peripherals, software, and network connectivity including VPN.
- Manages and coaches a team to meet service level goals and enhance customer service.
- Maintains and updates knowledge base documentation and training materials.
- Participates in technology upgrade consultations, research, and integration projects.
- Supports campus-wide virus protection and server/domain connectivity issues.
- Requires a bachelor’s degree or equivalent experience; certifications in Dell and Mac systems preferred.
- Proficient in contact center support and ticketing systems within a team environment.
- Salary ranges from $66,400 to $67,000, commensurate with education and experience.
- Position requires availability Tuesday through Saturday, 2:00 pm to 10:00 pm, including on-call support and occasional travel.
IT Service Desk Team Lead - 2nd Shift Full Description
IT Service Desk Team Lead - 2nd Shift
Please see Special Instructions for more details.
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu.
Posting Details
POSTING INFORMATION
Internal Title | IT Service Desk Team Lead - 2nd Shift
Position Type | Classified
Faculty / Non-Faculty / Administration | Non-Faculty
Pay Band | TEC06
Level |
Department | IT Support Services
Job Purpose | The IT Service Desk Team Lead provides strategic leadership and organizational support, collaborating with the IT Service Manager to oversee day-to-day operations during evening and weekend hours. This position plays a key role in managing a team of permanent and student technicians who deliver extensive and intricate hardware and software support to faculty, staff, and students across the College of Charleston campus. Additionally, the Team Lead provides expert-level, hands-on support for hardware and software issues as required.
Minimum Requirements | A bachelor’s degree and relevant experience are required. Alternatively, relevant experience may substitute for the degree on a year-for-year basis. Preferred qualifications include certifications in Dell and Mac systems. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities | Exceptional written and verbal communication skills are essential. A thorough understanding of contact center-based support and ticketing systems within a team environment is required. The ability to analyze data and develop solutions for complex computing issues is also necessary. Prior supervisory experience is preferred.
Additional Comments Regarding Position | This position requires availability for evening and weekend hours (Tuesday – Saturday 2:00 pm – 10:00 pm). The employee must be willing to work during these times and participate in on-call support after hours. Occasional travel may also be required.
Special Instructions to Applicants | Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu.
Salary | *66,400 - 67,000
Posting Date | 08/25/2026
Closing Date | 09/08/2026
Benefits | Insurance: Health/Dental/Vision Life Insurance Paid Leave: Sick/Annual/Parental Retirement Long Term Disability Paid Holidays Free CARTA Bus Service Employee Tuition Assistance Program (ETAP) Employee Assistance Program (EAP) Full Benefits Package – Click Here
Open Until Filled | No
Posting Number | 2026134
EEO Statement | The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.
Quicklink for Posting | https://jobs.cofc.edu/postings/18431
Position Type | Classified
Faculty / Non-Faculty / Administration | Non-Faculty
Pay Band | TEC06
Level |
Department | IT Support Services
Job Purpose | The IT Service Desk Team Lead provides strategic leadership and organizational support, collaborating with the IT Service Manager to oversee day-to-day operations during evening and weekend hours. This position plays a key role in managing a team of permanent and student technicians who deliver extensive and intricate hardware and software support to faculty, staff, and students across the College of Charleston campus. Additionally, the Team Lead provides expert-level, hands-on support for hardware and software issues as required.
Minimum Requirements | A bachelor’s degree and relevant experience are required. Alternatively, relevant experience may substitute for the degree on a year-for-year basis. Preferred qualifications include certifications in Dell and Mac systems. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities | Exceptional written and verbal communication skills are essential. A thorough understanding of contact center-based support and ticketing systems within a team environment is required. The ability to analyze data and develop solutions for complex computing issues is also necessary. Prior supervisory experience is preferred.
Additional Comments Regarding Position | This position requires availability for evening and weekend hours (Tuesday – Saturday 2:00 pm – 10:00 pm). The employee must be willing to work during these times and participate in on-call support after hours. Occasional travel may also be required.
Special Instructions to Applicants | Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu.
Salary | *66,400 - 67,000
Posting Date | 08/25/2026
Closing Date | 09/08/2026
Benefits | Insurance: Health/Dental/Vision Life Insurance Paid Leave: Sick/Annual/Parental Retirement Long Term Disability Paid Holidays Free CARTA Bus Service Employee Tuition Assistance Program (ETAP) Employee Assistance Program (EAP) Full Benefits Package – Click Here
Open Until Filled | No
Posting Number | 2026134
EEO Statement | The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.
Quicklink for Posting | https://jobs.cofc.edu/postings/18431
Job Duties
Activity | Diagnoses and resolves intricate technical issues involving PCs, Apple computers, printers, scanners, and other peripherals with a high level of quality and efficiency. Delivers first-line IT Service Desk support via telephone, email, and chat, addressing client inquiries and issues. Identifies opportunities for improvement within the IT ticketing system to enhance service efficiency and client satisfaction. Ensures comprehensive documentation and follow-up for all support activities. Installs and configures client software as needed. Oversees online activities related to distance learning and provides support for the College’s Learning Management System. Manages and resolves issues related to client connectivity with the College VPN.
Essential or Marginal | Essential
Percent of Time | 30Activity | Oversees the daily operations of IT Service Desk technicians and student technicians, providing hands-on management and guidance. Coaches technicians on best practices in customer service to enhance client interactions. Monitors service performance to ensure adherence to service level goals, aiming to meet or exceed client expectations. Maintains rigorous standards for documentation and follow-up by all technicians. Develops and updates training materials for IT Service Desk staff. Keeps the IT Service Desk Manager and/or daytime IT Service Desk Team Lead informed of ongoing issues and operational changes. Collaborates with the IT Service Desk Manager to address coverage, scheduling, and personnel concerns.
Essential or Marginal | Essential
Percent of Time | 25Activity | Reviews, refines, and recommends topics for the Knowledge Base to ensure comprehensive and up-to-date documentation. Ensures all documentation is current. Ensures submission and follow through by IT Service Desk technicians for new Knowledge Base articles. Collaborates with the Knowledge Base team to develop and create new articles for use by IT Service Desk staff and clients.
Essential or Marginal | Essential
Percent of Time | 25Activity | Consults with users regarding upgrades and migrations to newer software versions. Conducts research on computer operating systems and application software. Works on projects focused on integrating new technologies, serving as a team member for these initiatives. Offers consultation and technical expertise to campus users on emerging technologies and provides strategic input on the future direction of campus software and computing systems.
Essential or Marginal | Essential
Percent of Time | 15Activity | Supports virus software on campus computers and assists users with recovery from viruses. Assists with support and connections to campus domain and servers.
Essential or Marginal | Essential
Percent of Time | 5
Essential or Marginal | Essential
Percent of Time | 30Activity | Oversees the daily operations of IT Service Desk technicians and student technicians, providing hands-on management and guidance. Coaches technicians on best practices in customer service to enhance client interactions. Monitors service performance to ensure adherence to service level goals, aiming to meet or exceed client expectations. Maintains rigorous standards for documentation and follow-up by all technicians. Develops and updates training materials for IT Service Desk staff. Keeps the IT Service Desk Manager and/or daytime IT Service Desk Team Lead informed of ongoing issues and operational changes. Collaborates with the IT Service Desk Manager to address coverage, scheduling, and personnel concerns.
Essential or Marginal | Essential
Percent of Time | 25Activity | Reviews, refines, and recommends topics for the Knowledge Base to ensure comprehensive and up-to-date documentation. Ensures all documentation is current. Ensures submission and follow through by IT Service Desk technicians for new Knowledge Base articles. Collaborates with the Knowledge Base team to develop and create new articles for use by IT Service Desk staff and clients.
Essential or Marginal | Essential
Percent of Time | 25Activity | Consults with users regarding upgrades and migrations to newer software versions. Conducts research on computer operating systems and application software. Works on projects focused on integrating new technologies, serving as a team member for these initiatives. Offers consultation and technical expertise to campus users on emerging technologies and provides strategic input on the future direction of campus software and computing systems.
Essential or Marginal | Essential
Percent of Time | 15Activity | Supports virus software on campus computers and assists users with recovery from viruses. Assists with support and connections to campus domain and servers.
Essential or Marginal | Essential
Percent of Time | 5
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Chronicle of Higher Education
- CofC - Alumni Career Services
- College of Charleston Website
- Diverse: Issues in Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- Indeed.com
- Internal Job Posting
- jbcjobs (Joint Base Charleston Military & Family Readiness)
- Job Fair
- Monster.com
- Personal Referral
- Post and Courier
- Public Job Posting
- SC Works (SC Department of Employment and Workforce)
- Word of mouth
- Other
- National Labor Exchange
- CareerBuilder
Applicant Documents
Required Documents
Optional Documents
Optional Documents
- Resume
- Cover Letter / Letter of Application
- Other Document
- Other Document 2
- Other Document 3
- Form DD 214
Email: [email protected]
General Information: 843.953.5512
Mailing Address: 66 George St.
Charleston, SC 29424
General Information: 843.953.5512
Mailing Address: 66 George St.
Charleston, SC 29424
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