Existing employer? Sign in
Ohio State University
IT Service Support Analyst 1
Help Desk
Healthcare
Edtech.com's Summary
Ohio State University is hiring an IT Service Support Analyst 1. The analyst delivers tier 1 technical support to faculty, staff, researchers, therapists, and clinicians in the Radiation Oncology department, covering computing systems, printers, and operating systems across Windows, Mac, and Linux. Specialized work includes administering the Aria radiation oncology information system, network and telephony support, and escalation to tier 2 and 3 engineers on complex issues.
Highlights
- Troubleshoot computing systems, printers, peripherals, and operating systems for Radiation Oncology staff.
- Support and administer the Aria radiation oncology information system and related treatment hardware.
- Escalate complex technical issues to tier 2 and 3 support engineers.
- Maintain network, telephony, messaging, and directory services support.
- Ensure compliance with university, medical center, and cancer center security and audit standards.
- Document processes and procedures for department end users.
- Bachelor's degree or equivalent experience required.
- Experience with desktop hardware/software, networks, and Windows/Wintel environments preferred.
IT Service Support Analyst 1 Full Description
Department:
James | Radiation Oncology
Job Description
RadOnc Technical Support Tier 1 is responsible for providing tier 1 IT technical support for employees, faculty, office assistant staff, students, researchers, therapists, physicists, dosimetrist, nursing, physician, and administrators within the Radiation Oncology department.
Position leads in identifying, troubleshooting, and providing outstanding customer support at an advanced technical level for issues with computing systems, printers, peripherals, operating systems (Windows, Mac, Linux), and deployments. Partners with tier 2 and 3 technical support engineers to resolve complex technical issues requiring escalation.
Provides RadOnc specialized hardware and middleware support and administration for Radiation Oncology information system (Aria), network and telephony support, and additional support for messaging, desktop operating systems, directory services and security, and support of other RadOnc specific treatment hardware, medical devices, and applications used by the Radiation Oncology.
Meets all compliance and reporting requirements for the University, Medical Center, and Cancer Center; adheres to the strict security standards and policies set by the University; assists in ensuring audit and inventory compliance for Radiation Oncology; thoroughly creates documentation for processes and procedures utilized by the department end users.
Minimum Qualifications
Bachelor's degree or equivalent experience required. Experience providing technical support and working with desktop hardware/software, operating systems, networks, telephony, messaging, and printing environments desired. Fundamental knowledge of Microsoft Windows, Microsoft Office, and Wintel hardware preferred.
Additional Information:
Our Comprehensive Employee Benefits Include:
- An array of retirement plan options, each with a generous employer contribution.
- Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
- Paid vacation and sick leave, including short and long-term disability and paid parental leave.
- Get the most out of the Public Service Loan Forgiveness program.
- And much more!
Location:
James Outpatient Care (1043)
----
Position Type:
Regular
----
Scheduled Hours:
40
----
Shift:
Rotating Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
The university is an equal opportunity employer, including veterans and disability.
Similar Jobs
Systems Administrator IV
San Diego State University
🇺🇸 Hybrid - San Diego, California
Associate Cloud Operations Engineer II
PowerSchool
🇮🇳 Bengaluru, Karnataka
IT Assistant Director CRM (Enrollment Services)
Florida International University
🇺🇸 Miami, Florida
IT Support Technician
Weber State University
🇺🇸 Ogden, Utah
Technology Support Specialist
University of North Carolina at Chapel Hill
🇺🇸 Remote - US
