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Ohio State University
IT Service Support Analyst 2
Edtech.com's Summary
Ohio State University is hiring an IT Service Support Analyst 2 to provide desktop and helpdesk support for Fisher College's Information Technology Services Operations. The role installs and configures operating systems and software, resolves hardware and software problems, and supports classrooms. The analyst also builds automated software deployment solutions and supports the college's information security tools.
Highlights
- Install and configure desktop operating systems and application software.
- Diagnose and correct hardware and software problems with a strong customer-service focus.
- Upgrade and rebuild user workstations with current software versions.
- Provide helpdesk support while organizing and maintaining work tickets.
- Assist with classroom technology support.
- Develop automated solutions to deploy, monitor, and audit software distribution.
- Configure and monitor anti-virus, data loss protection, vulnerability scanning, and asset management systems.
- Bachelor's degree in computer science or a related technology field, or equivalent experience, plus 2 years of hardware and software troubleshooting experience.
- Experience with automated software and patch management systems and broad knowledge of education and administrative technology.
- On-site, full-time first-shift schedule of 40 hours per week at Fisher Hall.
IT Service Support Analyst 2 Full Description
Job Title:
IT Service Support Analyst 2
Department:
Fisher College | Information Technology Services Operations
Reporting to the Associate Director of Support Services, the IT Service Support Analyst has responsible for installation and configuration of desktop operating systems and application software; diagnosing and correcting technology hardware and software problems and providing excellent customer service to clients; performs upgrades and rebuilds user workstations with current versions of software; creates and maintains documentation on software and hardware specific to client workstations; assists with classroom support; organizes and maintains work tickets; provides helpdesk support and problem resolution; troubleshoots and solves complex technical issues related to the designated environment. Develops automated solutions to deploy, monitor and audit software distribution. Supports college information security initiatives; monitors, configure and takes corrective action with anti-virus, data loss protection, vulnerability scanning, and asset management systems.
Required Qualifications
Bachelor’s degree in computer science or other related technology field or equivalent education and experience. 2 years’ experience in installation, maintenance, repair and troubleshooting of computer hardware, and software; Experience with automated software and patch management systems; wide range knowledge of education and administrative software, hardware, and related technology; Willingness to update skills as technology evolves; Excellent communication, problem solving, and decision making skills; Must have attention to detail, and maintain a high level of dependability, flexibility, and integrity.
Desired Qualifications
Basic networking knowledge with DCHP, TCP/IP settings and MAC/IP address.
Additional Information:
The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.
Location:
Fisher Hall (0249)
Position Type:
Regular
Scheduled Hours:
40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
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