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edtech.com
University of Wisconsin - Madison logo

University of Wisconsin - Madison

IT Support

🇺🇸 Madison, WI 🕑 Part-Time 💰 $13 - $15 per Hour 💻 Information Technology 🗓️ June 13th, 2026
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Edtech.com's Summary

The University of Wisconsin-Madison is hiring an IT Support professional for the Traffic Operations Safety (TOPS) Lab within the Department of Civil and Environmental Engineering. The role involves managing computer hardware and software needs for the lab, maintaining the WisTansportal web portal, supporting staff technology, and handling daily support requests through an email ticketing system.

Highlights
  • Manage and create user accounts for the WisTansportal web portal.
  • Provide hardware and software support for 20-30 staff and students, including installation of operating systems and applications.
  • Maintain lab technology equipment, including desktops, laptops, printers, and peripherals.
  • Operate and support WordPress content management systems.
  • Use email ticketing for daily technical support and assist with walk-in requests.
  • Opportunity to engage in software development tasks, primarily in Java.
  • Required knowledge of Microsoft Windows, Microsoft Office, and computer hardware troubleshooting.
  • Must be a UW-Madison student able to balance work and academics.
  • Salary ranges from $13.00 to $15.00 per hour for 8-20 hours per week.
  • Support the CEE lab laptop cart and occasionally move computer equipment requiring physical effort.

IT Support Full Description

Department Overview:

The Traffic Operations Safety (TOPS) Lab is part of the Department of Civil and Environmental engineering (CEE) and is a comprehensive state-of-the-art program spanning many elements of transportation research and development. The TOPS Lab is the focal point of traffic operations and safety research at UW-Madison and works closely with the Wisconsin Department of Transportation (WisDOT) on a variety of system development and data management projects. This position will support the TOPS Lab computer needs.

Anticipated Start Date:

07/01/2026

Anticipated End Date (If Applicable):

 

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

Minimum: 8 Maximum: 20

Schedule:

A flexible schedule of 8 to 20 hours per week between 7 AM and 5 PM, Monday thru Friday. Prefer minimum of 3 days in per week but more is better.

Salary/Wage Range/Lump Sum:

Minimum: $13.00 Maximum: $15.00

Number of Positions:

1

Qualifications:

UW Madison Student

Knowledge, Skills & Abilities:

Knowledge of Microsoft Windows and Microsoft Office.

Willingness to learn more about Microsoft operating system and enterprise networks.

Comfortable working with computer hardware including replacing computer components such as memory and hard drives.

Customer service – courteous, respectful, responsive, and good communication.

Student must be able to balance work with school and be able to prioritize tasks.

Extra consideration for applicants with experience working and managing WordPress sites.

Position Summary/Job Duties:

This position will learn how to manage and create accounts for the TOPS Lab WisTansportal web portal (https://transportal.cee.wisc.edu). This requires daily monitoring and attention to email requests.

TOPS Lab support uses an e-mail ticketing system. Student must be willing to work with e-mail daily and comfortable with walk-ins as well.

• This position requires regular install of an operating system and applications on desktops and laptops.
• Moving and connecting desktops and monitors is often necessary.
• Support the hardware and software needs of 20-30 TOPS staff and students,
• Support the CEE lab laptop cart. Will require going to Engineering Hall.
• Support printers and other peripherals.
• Content management on WordPress web sites.
• Will have opportunity to work with some software development as a secondary task. TOPS lab works mostly with Java.

Physical Demands:

Be able to lift 35 pounds and be able to get down on the floor to move and connect up computers.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

 
 

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