IT Support Analyst

🇺🇸 Raleigh, NC 🕑 Temporary 💰 $14 - $18 per Hour 💻 Information Technology 🗓️ April 16th, 2026

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Edtech.com's Summary

NC State University is hiring an IT Support Analyst to provide Tier 1 technical support across the Veterinary Hospital, academic classrooms, research labs, and administrative offices on the Veterinary Campus. The role includes desktop support, audiovisual technology setup and maintenance, ServiceNow ticket management, and assisting with specialized veterinary systems such as PACS and LIS.

Highlights

Provide Tier 1 technical support via phone, email, and in-person to faculty, staff, and students.

Assist CVM IT AV Coordinator with setup, troubleshooting, and maintenance of AV systems in classrooms and meeting spaces.

Perform routine testing and support of AV equipment including microphones, cameras, projectors, and displays.

Configure and deploy laptops and desktops; install and support approved software and peripherals such as printers and scanners.

Log and categorize incidents in ServiceNow; contribute to knowledge base and documentation.

Participate in special projects like equipment refreshes, network upgrades, and audits.

Undergraduate students in computer science or related programs are required.

Preferred skills include experience with classroom technology, Windows/macOS troubleshooting, basic networking, and familiarity with ServiceNow or other ticketing systems.