IT Support Analyst

🇺🇸 Raleigh, NC 🕑 Full-Time 💰 $60K - $66K 💻 Information Technology 🗓️ April 1st, 2026

Moodle LMS Looker

Edtech.com's Summary

NC State University is hiring an IT Support Analyst. The role involves managing hardware, software, network maintenance, and user training within the Environmental Health and Public Safety Support Services department. The analyst resolves technical issues, develops proactive solutions, collaborates on projects, and ensures technology alignment with departmental needs.

Highlights

Resolve complex hardware and software issues, provide training and technical consultation for EHPS staff.
Develop training programs and software-based solutions by identifying technical trends.
Maintain and manage Resiliency Operations Center equipment, server rooms, and ensure endpoint protection standards.
Collaborate with managers and vendors on projects, manage user licenses and software costs.
Provide technical recommendations, evaluate vendors, and participate in project planning and implementation.
Experience managing Active Directory, permissions, device provisioning, and use of ITSM platforms like ServiceNow.
Familiarity with HTML, CSS, JavaScript, WordPress plugin management, Google Workspace administration.
Minimum bachelor's degree with 0-2 years experience or equivalent; preferred 2+ years in IT support.
Compensation range from $60,000 to $66,000 annually.
Must hold a valid North Carolina driver’s license; no commercial driver’s license required.