IT Support Analyst

🇺🇸 Raleigh, NC 🕑 Temporary 💰 $14 - $18 per Hour 💻 Information Technology 🗓️ April 11th, 2026

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Edtech.com's Summary

NC State University is hiring an IT Support Analyst. This role involves providing Tier 1 technical support for the College of Veterinary Medicine across the Veterinary Hospital, classrooms, research labs, and administrative offices, including desktop support, AV technology assistance, and ServiceNow ticket management while gaining exposure to specialized veterinary systems like PACS and LIS.

Highlights

Provide Tier 1 technical support via phone, email, and in-person for faculty, staff, and students.
Assist with setup, troubleshooting, and maintenance of audiovisual systems in classrooms and meeting spaces.
Perform routine testing of AV equipment such as microphones, cameras, and projectors.
Configure and deploy laptops and desktops; install approved software and peripherals.
Log, categorize, and manage incidents using ServiceNow ticketing system.
Undergraduate student in Computer Science or related field required.
Preferred experience with Windows/macOS troubleshooting, networking basics, classroom technology, and ServiceNow.
Flexible work schedule: 10-20 hours per week, Monday through Friday.
Compensation range: $14.00 - $18.00 per hour.
No driver's license required; ability to lift up to 40 lbs.