IT Support Associate

Edtech.com's Summary

University of Nebraska-Lincoln is hiring an IT Support Associate. The role involves providing technology support to faculty, staff, and students within the Hixson-Lied College of Fine and Performing Arts, coordinating help desk operations, and supervising student workers. The position collaborates with college and university IT services to maintain reliable technology support and improve service processes.

Highlights

Provide end-user, classroom, and help desk support, resolving routine and intermediate technology issues.
Coordinate help desk operations including triaging requests and escalating complex issues.
Supervise 2–3 student workers by hiring, training, scheduling, and managing workloads.
Support various college and university IT services through cross-training and collaboration.
Analyze service trends, research solutions, and implement approved technology support improvements.
Required qualifications include an Associate’s degree in computer science, IT, or related field plus 2 years of technical support experience; equivalent education/experience considered.
Experience troubleshooting hardware, software, operating systems, and peripherals.
Preferred qualifications include a Bachelor’s degree, experience supervising staff, and knowledge of help desk systems, Mac and Windows environments, and relevant certifications.
Posted salary starts at $24.77 per hour.
Criminal background check required; sponsorship is not offered.

IT Support Associate Full Description

University of Nebraska-Lincoln Employment Website

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Please see Special Instructions for more details.

The search committee will begin formal review of applications on September 8, 2026 and will continue until an appointment is made. Interested applicants must first go to https://employment.unl.edu/postings/101937, click “Apply for this job,” complete the information form, and submit the following:

· Letter of application addressing qualifications specific to this job description.

· Names and contact information of at least three (3) professional references.

Position Information

Working Title	IT Support Associate
Department	Hixson Lied Fine & Performing Arts-0898
Requisition Number	S_260685
Posting Open Date	08/21/2026
Application Review Date: (To ensure consideration, please submit all application materials before review date)	09/08/2026
Posting Close Date
Open Until Filled	Yes
Description of Work	The IT Support Associate provides responsive, customer-focused technology support for faculty, staff, and students across the Hixson-Lied College of Fine and Performing Arts. This position coordinates day-to-day help desk operations and works collaboratively with college and NU Information Technology Services partners to ensure reliable technology services and support. Responsibilities Include: Providing end-user, classroom, and help desk support, including troubleshooting and resolving routine and intermediate technology issues. Coordinating help desk operations by triaging support requests, escalating complex issues as appropriate, and ensuring timely follow-up and resolution. Supervising 2–3 student workers, including hiring, training, scheduling, assigning work, and ensuring consistent help desk coverage and service quality. Supporting a variety of college and NU Information Technology Services systems and services through cross-training and collaboration with technology partners. Identifying opportunities to improve technology support by analyzing service trends, researching solutions, documenting procedures, and implementing approved improvements. We Seek: A service-oriented technology professional who enjoys solving problems and helping others. The successful candidate is an effective communicator who is organized, dependable, and able to balance hands-on technical support with coordinating help desk operations and supervising student employees. Note: Sponsorship will not be offered for this position. About Us: At the University of Nebraska–Lincoln, we’re proud to be consistently recognized by Forbes as a top employer and recently earned the Lincoln Family Friendly Workplace certification. We are known for our welcoming, supportive environment, commitment to professional growth, and outstanding benefits. UNL isn’t just a workplace; it’s a place to build your career and make a meaningful impact in Nebraska. When you join our team as a full-time, regular staff member, you’ll enjoy: Generous paid time off including vacation, sick leave, parental leave, and holidays Comprehensive insurance options including medical, dental, vision, and life coverage Employee and dependent scholarship programs to pursue higher education Robust retirement plans with university match Learn more about working at UNL: https://go.unl.edu/aboutus The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See https://go.unl.edu/nondiscrimination
Minimum Required Qualifications	Associate’s degree in computer science, information technology, or a related field, plus two (2) years of progressively responsible experience providing IT, help desk, classroom technology, or related technical support. Equivalent education/experience considered. Experience troubleshooting computer hardware, software, operating systems, peripheral devices, and routine technology problems. Ability to communicate technical information to users with varying levels of technical knowledge.
Preferred Qualifications	The following qualifications are preferred but not required: Bachelor’s degree in computer science, information technology, management information systems, education technology, business, a field of the arts, or a related field. Experience supervising, training, scheduling, or providing day-to-day direction to students or other staff. Experience using help desk/ticketing, asset management, endpoint support, classroom technology, or university technology systems. Experience supporting both Mac and Windows environments. Experience assisting with technology purchasing, inventory, deployment, documentation, or service improvement. Relevant technology support certification, such as Apple, Microsoft, CompTIA, or ITIL Foundation.
Pre-Placement Driving Record Review Required	No
Physical Required	No
Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.	No
Criminal History Background Check Required	Yes
Posted Salary	$24.77/hr minimum
How to Apply	The search committee will begin formal review of applications on September 8, 2026 and will continue until an appointment is made. Interested applicants must first go to https://employment.unl.edu/postings/101937, click “Apply for this job,” complete the information form, and submit the following: · Letter of application addressing qualifications specific to this job description. · Names and contact information of at least three (3) professional references.
For questions or accommodations related to this position contact	Drew Davis [email protected]
Job Category (old)	Managerial/Professional
Job Type	Full-Time
Alternate Work Schedule (if other than 8-5)
Work Location (City, State)	Lincoln, NE
Position funded by grant or other form of temporary funding?	No
If Temporary, indicate end date
Planned Hire Date:
Appointment End Date

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