IT Support Associate

🇺🇸 Athens, OH 🕑 Full-Time 💰 $17 - $26 per Hour 💻 Information Technology 🗓️ February 23rd, 2026

Edtech.com's Summary

Ohio University is hiring an IT Support Associate. The role involves providing first-level technical support for computer hardware, software, and multimedia equipment, training faculty and staff, troubleshooting issues, maintaining and upgrading systems, and assisting with documentation and infrastructure configuration under IT Management guidance.

Highlights

Provide first level technical computing support including production control, software, hardware, and operating systems.
Train faculty and staff on multimedia equipment usage.
Troubleshoot and resolve operational and technical issues following standard procedures.
Set up, maintain, upgrade, and repair multimedia systems and computer labs.
Run diagnostics and install operating systems and generic device drivers.
Assemble and test computers and peripheral equipment with interface cards and disk drivers.
Perform straightforward upgrades involving planning, testing, and coordination.
Draft end-user documentation for desktop and helpdesk support.
Monitor software licensing compliance and maintenance agreements.
Assist with infrastructure configuration, test plan execution, and preparation of technical documents.
Requires knowledge of standard technology support procedures, a high school diploma or GED, plus a minimum of 2 years technology support experience or equivalent combination.
Preferred experience in large or federated environments, strong communication skills, and familiarity with IT risk, security, and methodologies like agile.
Employment type is full-time regular within the Information and Technology Office, classified under AFSCME 3200 bargaining unit.
Compensation ranges from $16.84 to $26.11 per hour with a comprehensive benefits package including paid holidays, sick leave, tuition waiver, insurance, and retirement plans.
Standard work schedule is Monday through Friday, 8:00 AM to 5:00 PM, with flexibility for evenings and weekends as needed.