University of Utah
IT Support / Help Desk Technicians
Edtech.com's Summary
University of Utah is hiring IT Support / Help Desk Technicians. The role involves providing timely technical support to employees for desktop, laptop, and network issues, assisting both onsite and remote users, managing help desk tickets, installing and supporting software/hardware, tracking assets, maintaining printers, and handling Active Directory account tasks.
Highlights
- Provide tier 1 technical support for computer hardware, software, audio/visual, web services, and printing.
- Assist Spencer S. Eccles Health Sciences Library and Eccles Health Sciences Education Building users.
- Create and track help desk tickets to ensure prompt issue resolution.
- Support installation and maintenance of licensed and internal software/hardware.
- Manage Active Directory accounts including new hires, terminations, and password changes.
- Maintain and repair PCs, laptops, printers, monitors, and coordinate printer service repairs.
- Preferred experience with MacOS, Windows, basic networking, and troubleshooting AV components like Crestron systems.
- Part-time position (19 hours/week), working Monday to Friday from 2 pm to 6 pm.
- Pay rate: $14.00 per hour.
- Requires little to no prior related experience; 1 year of higher education may substitute for 1 year of work experience.
IT Support / Help Desk Technicians Full Description
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Announcement
Posting Specific Questions
Details
| Open Date | 04/27/2026 |
|---|---|
| Requisition Number | PRN16996N |
| Job Title | IT Support / Help Desk Technicians |
| Working Title | IT Support / Help Desk Technicians |
| Career Progression Track | S00 |
| Track Level | S1 - Entry Level Support |
| FLSA Code | Nonexempt |
| Patient Sensitive Job Code? | No |
| Type | Non Benefited Staff / Student |
| Temporary? | No |
| Standard Hours per Week | 19 |
| Full Time or Part Time? | Part Time |
| Shift | Day |
| Work Schedule Summary | Monday – Friday 2 pm – 6 pm |
| Is this a work study job? | No |
| VP Area | U of U Health - Academics |
| Department | 00820 - Eccles Hlth Sci Library Oper |
| Location | Campus |
| City | Salt Lake City, UT |
| Type of Recruitment | External Posting |
| Pay Rate Range | 14.00 |
| Close Date | 05/26/2026 |
| Priority Review Date (Note - Posting may close at any time) | 05/11/2026 |
| Job Summary | IT Support / Help Desk Technicians Provide timely support services to employees with basic/first-level technical problems and information technology issues involving desktop, laptop, or network services. Assist both onsite and remote employees. Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues. Install and support licensed and internal software/hardware. Track computer hardware and software assets. Assist with Active Directory accounts, including new hires, terminations, as well as password changes. Maintain printers and coordinate service repairs. Repair PCs, laptops, printers, monitors, etc. Escalate issues as necessary to appropriate support group. Learn more about the great benefits of working for University of Utah: benefits.utah.edu The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget. |
| Responsibilities | IT Support / Help Desk Technician, I Computer Operator will provide tier 1 technical support and implementation of computer technology solutions to Spencer S. Eccles Health Sciences Library and the Spencer F. and Cleone P. Eccles Health Sciences Education Building (EHSEB). In a team environment, the individual will participate in the delivery of computing services to in-house and remote users of the library. The individual will be the first contact for technology support for classes, instructors, students, staff, and others with questions related to computer hardware, software, audio/visual, web services, printing, and other related technologies. |
| Minimum Qualifications |
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels:
IT Support / Help Desk Technician, I: Requires little to no related experience. |
| Preferences | Work experience in using MacOS, Windows, basic networking and knowledge of predominant operating systems in the current computing environment highly preferred. Additional experience troubleshooting audio visual components including technologies such as microphones, projectors, and control units (e.g.- Crestron). Candidates should have a proven ability to work in a team environment while exercising a high level of reliability, communication and cooperation with colleagues. Preference will be given to those candidates with educational training in computer sciences, information systems, correlated degrees in computing. |
| Special Instructions Summary | |
| Additional Information | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. |
Required fields are indicated with an asterisk (*).
- *
What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- *
How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more
-
The position works from 2 pm - 6 pm Monday-Friday. Can you work the required hours?
- Yes
- No
- Available for some
Required Documents
- Resume
- Cover Letter
Optional Documents
University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
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