Edtech.com's Summary

Drexel University is hiring an IT Support Specialist. The role involves providing advanced tier 2 and 3 technology support, managing desktop security, coordinating mass mailing services, and supporting end users across academic and administrative departments. The specialist will also handle disk image deployment, oversee support requests, and work closely with IT leadership to ensure efficient service delivery.

Highlights

Provide advanced security technology support and user training for Windows and Macintosh platforms
Manage support requests to meet deadlines and coordinate service visits
Maintain computer and system security with understanding of network interrelationships
Support third-tier identity and computer account issues for end users
Coordinate mass mailing processes and define usage guidelines
Develop test plans, examine software defects, and provide high-level functional support
Use in-person, remote access, and web utilities for end-user configurations
Requires Associate's Degree or equivalent education/experience and 1-2 years relevant experience
Compensation ranges from $47,490 to $71,230 annually, depending on qualifications and department budget
Position classified as exempt, grade J, with hybrid/flexible work arrangement

IT Support Specialist Full Description

Job Summary

The IT Support Specialist provides advanced level security (tier 2 and 3) technology support, schedules service visits, utilizes in-person, remote access and/or web utilities for end-user configurations for Windows and Macintosh platforms. The IT Support Specialist may participate in disk image management, and deployment for select academic and administrative departments; maintain computer and system security; understand relationship between end-users needs and the overall operation of computer networks. The employee must be able to identify user needs and independently research procedures for accomplishing tasks and document findings in specialized IT environments. As a member of the Instructional Support team they will coordinate closely with the Associate Director and communicate regularly with IT administrative staff regarding services needed and suggestions for providing them.

Essential Functions

Provide operational support for relevant University functional users needing assistance with desktop security tools. May oversee or participate in training for new users on this system functionality.
Demonstrate knowledge of interrelationship among networks and systems.
Manages support requests and tasks to ensure goals and objectives are completed on time.
Proactively supports end user departments and individuals in third-tier identity and computer accounts related problems.
Coordinates and Supports mass mailing team and university-wide use of mass communications; provides definition of guidelines for its use and prepares or oversees documentation for end user management of their own lists.
Additional responsibilities include creating and/or providing test plans, software/application defect examination and definition, high level functional support, process oversight and scheduling.

Required Qualifications

Minimum of an Associate's Degree in or Two-Year College equivalent or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.)
Minimum of 1-2 years of relevant experience.

Physical Demands

Typically sitting at a desk/table

Location

Hybrid/Flexible Work Arrangement

Additional Information
This position is classified as Exempt, grade J. Compensation for this grade ranges from $47,490 to $71,230 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

#LI-Hybrid

Original Job Description

Job Summary

Essential Functions

Provide operational support for relevant University functional users needing assistance with desktop security tools. May oversee or participate in training for new users on this system functionality.
Demonstrate knowledge of interrelationship among networks and systems.
Manages support requests and tasks to ensure goals and objectives are completed on time.
Proactively supports end user departments and individuals in third-tier identity and computer accounts related problems.
Coordinates and Supports mass mailing team and university-wide use of mass communications; provides definition of guidelines for its use and prepares or oversees documentation for end user management of their own lists.
Additional responsibilities include creating and/or providing test plans, software/application defect examination and definition, high level functional support, process oversight and scheduling.

Required Qualifications

Minimum of an Associate's Degree in or Two-Year College equivalent or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.)
Minimum of 1-2 years of relevant experience.

Physical Demands

Typically sitting at a desk/table

Location

Hybrid/Flexible Work Arrangement

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

#LI-Hybrid

Let me find your next job.

Thanks - you're signed up.

IT Support Specialist

Edtech.com's Summary

IT Support Specialist Full Description

Oracle IT Business Analyst

IT Support Specialist

End User Support Specialist

Director of AI/ML Engineering

Support Technician (Desktop/Helpdesk Support - ONSITE - Tougaloo College, MS)