IT Support Specialist

🇺🇸 Austin, TX

🕑 Full-Time

💰 $45K - $75K

💻 Information Technology

🗓️ June 10th, 2025

SaaS SOC 2 Zapier

Edtech.com's Summary

SchooLinks is hiring an IT Support Specialist. The role involves managing core IT operations, supporting the employee lifecycle, and aiming to automate and scale IT processes. Responsibilities include administering Google Workspace, handling employee onboarding and offboarding, and ensuring a secure digital workplace. The specialist will also help drive compliance processes like SOC2 and manage technical support for internal tools.

Highlights

Manage employee onboarding/offboarding and device inventories
Administer Google Workspace and support VPN configuration
Conduct user access reviews and assist with SOC 2 compliance tasks
Provide technical support for tools like Zoom, Slack, and Notion
Utilize JIRA Service Desk for ticket management
Leverage Zapier for process automation
2+ years experience in IT support; familiarity with SaaS and endpoint security
Compensation range: $45,000 - $75,000 USD
Offers healthcare, 401K matching, and subsidized gym membership

IT Support Specialist Full Description

We’re looking for a detail-oriented and proactive IT Support Specialist to manage core IT operations and support the employee lifecycle, with a vision towards automating and scaling our IT processes. You’ll be responsible for maintaining a secure and productive digital workplace, helping drive compliance processes (SOC2), and ensuring employees have the tools they need to succeed.

Responsibilities
- Employee onboarding & offboarding (accounts, devices, permissions)
- Administer Google Workspace (users, groups, settings)
- VPN configuration and support
- Conduct user access reviews
- Assist with SOC 2 evidence collection and compliance tasks
- Order, track, and manage laptop/device inventory
- Triage phishing, malware, and endpoint security issues
- Provide technical support for internal tools and software (e.g., Zoom, Slack, Notion)
- Use JIRA Service Desk to manage tickets and internal projects
- Leverage Zapier and other tools for automation of internal processes
- Help enforce document access and IT security best practices

Requirements

- 2+ years in IT support or operations, ideally in SaaS
- Experience with Google Workspace and VPNs
- Familiarity with SOC 2 controls and endpoint security
- Experience with JIRA Service Desk, Front, Zapier
- Strong troubleshooting, organizational, and communication skills
- Bonus: Experience automating onboarding/offboarding

Benefits

100% health care coverage
401K with matching
Dental & Vision
Parental Leave
Subsidized gym membership
Annual team offsite

A reasonable estimate of the on track earnings range for this position is $45,000 - $75,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.