IT Support Specialist

🇺🇸 Middletown, NY 🕑 Full-Time 💰 $44K - $55K 💻 Information Technology 🗓️ August 1st, 2026

Edtech.com's Summary

Touro University New York is hiring an IT Support Specialist. The role involves providing technical support for IT and audio-visual systems, troubleshooting hardware, software, and network issues, as well as assisting with AV equipment setup and live event support to ensure seamless operation.

Highlights

Provide day-to-day support for IT hardware, software, and network systems.
Set up, maintain, and troubleshoot AV equipment such as projectors, microphones, and video conferencing tools.
Offer first-line technical support to end-users including computer, printer, and mobile device issues.
Support live events by managing AV equipment to ensure proper functionality.
Maintain accurate IT and AV equipment inventory and document support tickets.
Bachelor's Degree or minimum 2 years of relevant experience required.
Basic knowledge of IT hardware, software, networking, and audio-visual technology required.
Experience with AV platforms like Zoom or Microsoft Teams is preferred.
Salary ranges from $44,000 to $55,000 per year.
Strong communication skills and the ability to work independently and in a team environment are essential.

IT Support Specialist Full Description

Overview:

This role provides technical support to ensure the smooth operation of IT and audio-visual (AV) systems within our organization. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a willingness to learn.

Responsibilities:

Responsible for general day to date support, to include, but not limited to as much of the following as possible:

Assist in setting up, maintaining, and troubleshooting hardware, software, and network systems
Provide first-line technical support for end-users, addressing issues with computers, printers, and mobile devices
Perform basic system updates, installations, and configurations
Assist in the setup, operation, and maintenance of AV equipment such as projectors, microphones, speakers, and video conferencing systems
Support live events, including meetings, webinars, and presentations, ensuring AV equipment functions seamlessly
Troubleshoot and resolve AV issues during events or regular operations
Maintain accurate records of IT and AV equipment inventory
Document and track support tickets, solutions, and system changes
Report recurring technical issues and suggest potential improvements
Work closely with senior IT staff to learn and grow technical skills
Provide basic IT and AV training to end-users as needed

Qualifications:

Education/Experience

Bachelor's Degree or at least 2 years' experience required.

Knowledge/Skills/Abilities

Requirements:
- Basic knowledge of IT hardware, software, and networking.
- Familiarity with audio-visual technology, including common AV setups and troubleshooting techniques.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.

Preferred Skills:
- Experience with AV platforms such as Zoom, Microsoft Teams, or similar.
- Understanding of video editing or basic multimedia production.
- Basic knowledge of cabling and signal flow for IT and AV systems.

Working Conditions

Extensive Use of Computers
Extensive time sitting/standing
Able to lift up to 5 lbs

Maximum Salary: USD $55,000.00/Yr.

Minimum Salary: USD $44,000.00/Yr.

Original Job Description