Liberty University
IT Support Specialist I
🇺🇸 Lynchburg, VA
🕑 Full-Time
💰 TBD
💻 Information Technology
🗓️ November 14th, 2025
Edtech.com's Summary
Liberty University, Inc. is hiring an IT Support Specialist I. This role involves providing technical support and customer service to end-users for university and personal equipment, resolving computer-related help requests, diagnosing hardware and software issues, and coordinating with other IT departments to ensure problem resolution.
Highlights
- Receive, prioritize, document, and resolve end-user computer help requests.
- Perform hardware/software diagnosis and repairs, including AV and classroom equipment troubleshooting.
- Maintain repair and support metrics, including call and chat support when assigned remote duties.
- Use help request tracking tools and remote troubleshooting techniques.
- Obtain position-specific certifications such as CompTIA A+, vendor hardware repair certifications (Apple, Dell, HP, Lenovo), and LU Certified Driver certificate.
- Minimum qualifications include a two-year degree in Computer Science or related field or equivalent experience with at least one year in computer troubleshooting.
- Strong customer service, communication, and interpersonal skills are required.
- Must have a clean driving record, be at least 21 years old to obtain the LU Certified Driver certificate, and possess a valid Virginia driver’s license and liability insurance.
- Work is performed 40 hours weekly on campus, primarily in an office environment with standard business hours and occasional evening/weekend shifts.
- Position requires physical activities such as lifting up to 50 pounds, climbing stairs, and occasional travel between campus locations using personal or university vehicles.
IT Support Specialist I Full Description
The Campus Support, Support Specialist's primary responsibilities are technical support and customer service. Support Specialists provide a point of contact for end-users to receive technology support for supported university-owned and personally-owned equipment. Support Specialist's ensure end users can accomplish business and education tasks by helping them resolve technical issues. Support Specialists receive, prioritize, document, and ultimately resolve end user computer related help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, remote troubleshooting, and/or software installation. Support specialists coordinate with other IT departments to ensure that reported issues are being resolved.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Receive, prioritize, document, and ultimately resolve end user computer related help requests. Maintain repair metrics at required level. Maintain call and chat support metrics at required level when assigned Remote Support duties. Escalate tasks due to need for higher level of technical ability or customer service skills required. Hardware\software diagnosis and repairs AV and Classroom equipment troubleshooting and diagnosis. Utilize help request system to document work and customer interaction. Ability to obtain position-specific certifications, including but not limited to Apple, Dell, HP, and Lenovo Hardware certifications, LU Certified Driver certification, CompTIA IT Fundamentals, CompTIA A+, and other technical certifications as required. Strictly adheres to Liberty University policies, representing the University in an exemplary manner. Works effectively as a team member, embracing and fostering LU's Christian model and Mission - Training Champions for Christ.
QUALIFICATIONS AND CREDENTIALS
Education and Experience
Minimum Qualifications
- Ability to drive with a clean driving record to commute to the assigned on-campus work location and obtain the LU Certified Driver certificate.
- Familiarity with computer hardware, software, operations, and common problems.
- Ability to learn new technologies and concepts quickly.
- Strong customer service, interpersonal, and communication skills.
- Previous education or professional certifications may be considered in lieu of work experience.
- Must possess or be able to obtain:
- CompTIA A+ certification
- Vendor Hardware Repair certifications
- Dell
- HP
- Lenovo
- Apple
- Must be 21 and have a clean driving record in order to obtain the LU Certified Driver certificate.
- Other technical certifications as required.
Support Specialist I
Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience. A minimum of one year of experience in computer troubleshooting or a similar technical field.
ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB
Communication and Comprehension
- Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.
- Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
- Possess public communication skills that allow professional representation of Liberty University.
- Ability to effectively communicate technical issues in laymen's terms.
- Strong organizational skills.
- Excellent computer skills.
Problem Solving
- Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
Physical and Sensory Abilities
- Occasionally required to travel to campus locations and off campus locations by vehicle.
- Frequently required to sit to perform deskwork or type on a keyboard.
- Regularly required to hear and speak in order to effectively communicate orally.
- Regularly required to stand, walk, and climb stairs to move about the building.
- Handle materials, reach overhead, kneel or stoop in order to conduct business.
- Regularly lift 50 or fewer pounds.
WORKING CONDITIONS
Work Environment
This position requires 40 hours per week, with duties performed on campus in an office environment. The regular work setting is a climate-controlled, well-lit office with a moderate noise level. The specific schedule will be based on current staffing needs. General office hours are Monday to Friday, 7:30 AM - 5:00 PM, with occasional evening and weekend shifts as required.
Driving Requirements
Use of one's personal vehicle (or LU vehicles) is required for travel in the performance of the essential functions of this position. Proof of a valid Virginia driver's license, an acceptable DMV record, and liability insurance is required.
Target Hire Date2025-11-17
Time TypeFull time
LocationLynchburg - In Office
The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.
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