Bluegrass Community and Technical College
IT Support Specialist II
🇺🇸
Lexington, KY
🕑
Full-Time
💰
$3,490 - $4,363
per Month
💻
Information Technology
🗓️
March 19th, 2026
Edtech.com's Summary
Bluegrass Community & Technical College is hiring an IT Support Specialist II. This role provides college-wide Tier 1 and Tier 2 support by troubleshooting, installing, repairing, and facilitating computer workstations, mobile devices, servers, and software applications for faculty, staff, and students.
Highlights
- Provide computing and telecommunication support for faculty, staff, and students.
- Manage and resolve second-level trouble tickets following KCTCS standards.
- Maintain security and integrity of desktop systems, servers, and related equipment across multiple campuses and remote sites.
- Deploy and configure desk and mobile phone systems as well as computers and software updates for all campuses and sites.
- Install and upgrade operating systems and optimize performance.
- Train end users on network and desktop resources and disseminate relevant software access information.
- Supervise federal work studies, student workers, and interns, supporting their technical skill development.
- Bachelor’s degree in Information Technology, Computer Science, or related field with 2 years of relevant experience required.
- Salary range of $3,490 - $4,363 per month with a 12-month contract and 37.5 standard working hours per week.
- Department: Finance and Operations/IT; serves faculty, staff, and students on Bluegrass C&TC campuses.
IT Support Specialist II Full Description
Title: IT Support Specialist II
Salary Range: $3,490 - $4,363 per month
Contract Term Length: 12 Months
Standard Hours: 37.5
Work Location: On-Site
FLSA Status: Non-Exempt
College: Bluegrass Community & Technical College
Campus Location: Bluegrass C&TC - Newtown Pike Campus
Department: Finance and Operations/IT
Total Rewards
Bluegrass Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:
- Exceptional health care, vision, and dental coverage for you and your family
- Tuition reimbursement/waiver for you, your spouse, and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
Job Summary
This position provides college-wide Tier 1 and Tier 2 support for issues relating to the troubleshooting, installation, repair, and facilitation of computer workstations, mobile devices, servers, and software applications for faculty, staff, and students.
Job Duties:
Provides faculty, staff and student computing and telecommunication support
Plans, coordinates, advises, and addresses second-level trouble tickets
Analyzes end-user problems and implements solutions in accordance with KCTCS standards
Maintains the integrity and security of the client installation base of desktop systems, servers, and related equipment at the BCTC campuses, as well as other remote sites
Routinely consults with departments and end users to facilitate solutions to hardware and software issues
Deploys, configures, and maintains desk and mobile phone systems
Deploys faculty, staff, and lab computers at all campuses and sites
Plans and deploys new or updated software for faculty, staff and lab computers at all campuses and sites
Installs and maintains current operating systems and performs related operating system upgrades and performance tuning
Assists in maintaining the accuracy of the IT Services inventory. Collaborates with a Project Manager to maintain rotation schedules
Trains faculty, staff, and students in the use of network and desktop resources as necessary. Provides information on how to access current software as provided by the college, using e-mail, web sites, and other available methods of disseminating the information
Assigns work to federal work studies, student workers, and interns and assists workers in the development of technical skills
Maintains the ITS mission directives of customer service, communication, and cooperation
Consistently attends unit, status, and project related meetings
Generates routine reports and plans as needed and adheres to department defined standards in professional activities
Effectively applies learned skills in daily interaction with customers and peers
Other duties as assigned
Minimum Qualifications:Bachelor’s degree in Information Technology or Computer Science (or related field) & 2 years of experience or equivalent,
Preferred Qualifications:Bachelor’s degree in Information Technology or Computer Science (or related field), 4 years of experience or equivalent,
Additional Skills Requested:Excellent communication and teamwork skills.
Employee Rights - Employee Polygraph Protection ActEqual Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
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