Pennsylvania State University
IT Support Staff - Part-Time (Student)
Edtech.com's Summary
- Provide end-user IT support including troubleshooting Windows, Mac, and printer issues.
- Assign and manage tickets in the helpdesk system.
- Prepare and update devices for deployment.
- Assist patrons using Virtual Reality and One Button Studio services.
- Starting pay is $12.50 per hour for 10-15 hours of work per week.
- Work hours are scheduled between 9:00 am and 8:00 pm.
- No prior experience required; training is provided.
- Requires excellent customer service skills, reliability, and scheduling flexibility.
- Employment requires successful background check(s) in accordance with University policies.
- Position is part-time and intended for current Penn State students.
IT Support Staff - Part-Time (Student) Full Description
APPLICATION INSTRUCTIONS:
- CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
- If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS
The Libraries Strategic Technologies Department is seeking several part-time openings for students to assist us with End-User Information Technology support. Successful applicants require no experience as training for all duties will be provided. Students in all majors are welcome and encouraged to apply.
Starting pay begins at $12.50 per hour, the hours of duty vary, and applicants must be willing to work 10-15 hours per week, scheduled between 9:00 am and 8:00 pm. To apply, please complete the online application and upload a cover letter and resume. Applications will be reviewed until the position is filled.
Job Duties:
⢠Troubleshooting Windows, Mac and printer issues.
⢠Assigning tickets in our helpdesk.
⢠Preparing and updating devices for deployment.
⢠Assisting patrons with our Virtual Reality and One Button Studio services.
Requirements and qualifications:
Possess excellent customer service skills.
Be reliable.
Flexible in regard to scheduling.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
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