Touro University
IT Support Technician
Edtech.com's Summary
Touro University New York is hiring an IT Support Technician. The role involves providing both on-premises and remote technical support for instructional technologies, AV systems, computer labs, and offices while assisting students, faculty, and staff with hardware, software, and network issues. The technician also manages AV setup for events, maintains inventory records, and participates in university-wide IT projects.
Highlights
- Provides technical support for hardware, software, networking, classroom technology, and AV systems.
- Operates, maintains, and troubleshoots AV equipment in classrooms and event spaces.
- Prepares, records, edits, and posts event media ensuring proper configuration of audio and video systems.
- Assists users with hybrid learning and meeting technologies.
- Logs and tracks support requests using ServiceNow.
- Maintains inventory for computer labs, AV equipment, and related supplies.
- Supports high-stakes exams including technical setup and troubleshooting.
- Requires proficiency in Microsoft Office Suite and certification in audio-visual technology or related field.
- Education requirement includes Associate's or Bachelor's degree in IT, Computer Science, or related field.
- Salary range is $34,198 to $42,749 annually.
IT Support Technician Full Description
Overview:
IITS support technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices.
Responsibilities:
- Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems
- Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas
- Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning
- Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology
- Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work
- Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies
- Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams
- Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms
- Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams
- Maintains a professional technology environment and follows university computing policies, procedures, and support standards
- Prepares and submits monthly status reports as required
- Performs IITS projects and other duties as assigned by the supervisor
Qualifications:
Education/Experience
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent related education and experience
Knowledge/Skills/Abilities
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.
Certifications/Licensures
- Certiï¬cation in audio-visual technology or related ï¬eld.
Travel
- Travel to Other Touro NY campuses as needed.
Working Conditions
- Extensive use of computers
- Extensive time sitting and standing
- Able to lift to 10 lbs.
Maximum Salary: USD $42,749.00/Yr.
Minimum Salary: USD $34,198.00/Yr.
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