University of Texas at Arlington
IT System Configuration Program Specialist
ITIL
Edtech.com's Summary
The University of Texas at Arlington is hiring an IT System Configuration Program Specialist. This role involves managing software applications through their full life cycle, including planning, designing, configuring, maintaining, supporting, and retiring technical solutions and software applications to meet business and organizational requirements.
Highlights
- Manage software applications and service deployments across their full life cycle in compliance with policies and best practices.
- Monitor application performance, integrity, and security, ensuring environments are kept current with updates and patches.
- Install, configure, and maintain production and non-production application environments on servers and workstations.
- Respond to incidents by resolving customer-reported issues and collaborating with vendors for defect correction.
- Coordinate resources across IT teams including network, security, backup, and project management to support applications.
- Create and maintain documentation such as service level agreements, runbooks, and support procedures.
- Bachelor’s degree in computing or information systems, or four years of equivalent education, experience, and training required.
- Preferred experience includes enterprise application support, incident and change management (ITIL-aligned), and strong technical writing skills.
- Work schedule is Monday to Friday with some after-hours work to support 24/7 IT operations.
- Position is full-time, benefits eligible, with salary commensurate with qualifications and experience.
IT System Configuration Program Specialist Full Description
IT System Configuration Program Specialist
Please see Special Instructions for more details.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Posting Details
Position Information
Posting Number | S06750P
Position Title | IT System Configuration Program Specialist
Department | OIT System Operations
Location | Arlington
Position Status | Full-time
Work Schedule | Monday to Friday, 8:00 AM to 5:00 PM With the understanding of the 24/7 nature of IT. Periodic after-hours work required to accommodate product maintenance periods.
Salary | Salary is commensurate based on qualifications and relevant experience.
Pay Basis | Monthly
Job Summary | The IT Systems Configuration & Programming Specialist works closely with customers, business analysts, team members, and vendors to provide full life-cycle management, including planning, designing, configuring, documenting, testing, implementing, maintaining, supporting, and retiring, of quality technical solutions and software applications that meet business and organizational standards, constraints, and requirements.
Essential Duties and Responsibilities | Application and Service Management Manage assigned software applications and service deployments through the full life cycle in accordance with relevant policies, standards, regulations, laws, and best practices. Monitor software applications for performance, integrity, and security in accordance with relevant policies, standards, laws, and best practices. Install, configure, and maintain necessary production and non- production environments related to software applications on servers and/or workstations. Monitor for upgrades, patches, updates, installs, and keeps version software current on production and test environments Maintain and use testing and validation processes to assure integrity and stability of software applications. Work within the change management process for all configuration changes to software applications and related environments Work with customers and OIT colleagues to maintain documentation for software applications such as Service Level Agreements, Memos of Understanding, Service Definitions, Run Books, and Playbooks Work with OIT colleagues to facilitate and coordinate resources needed to support the software applications including servers, network, firewall, database, identity, monitoring, backup, security, project management, architecture, and communication.
Incident Response and Support Resolve customer reported applications issues. Work with vendors to correct software defects by installing fixes or managing use expectations of product use
Communication and CollaborationProvide project communication with customers, management, and project management office for the purpose of having a common understanding of project results and goals.Performs other duties as assigned
Minimum Qualifications | Bachelor’s Degree with coursework in computing or information systems or four (4) years of equivalent combination of education, experience and training.
Preferred Qualifications | Experience supporting enterprise applications (configuration, testing, deployment, maintenance, and retirement). Experience with incident management and change management processes in an enterprise IT environment (e.g., ITIL-aligned practices). Strong written communication skills, including the ability to create and maintain technical documentation (runbooks, service definitions, and support procedures).
Knowledge, Skills and Abilities | Knowledge of principles of computing, communications, networks, hardware, software including operating systems. Ability to install, configure, integrate, and manage software applications in an enterprise environment. Strong skill in analyzing and solving complex computing problems.
Other Requirements
Workplace and Eligibility Conditions |
Benefits Eligible | Yes
Benefits at UTA | We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement | It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA-48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.
EEO Statement | It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information | The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.
UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure-system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at https://www.uta.edu/administration/president/strategic-plan/rise100.
This is an exciting time to join UTA and contribute to its bold vision for the future.
ADA Accommodations | The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.
Position Title | IT System Configuration Program Specialist
Department | OIT System Operations
Location | Arlington
Position Status | Full-time
Work Schedule | Monday to Friday, 8:00 AM to 5:00 PM With the understanding of the 24/7 nature of IT. Periodic after-hours work required to accommodate product maintenance periods.
Salary | Salary is commensurate based on qualifications and relevant experience.
Pay Basis | Monthly
Job Summary | The IT Systems Configuration & Programming Specialist works closely with customers, business analysts, team members, and vendors to provide full life-cycle management, including planning, designing, configuring, documenting, testing, implementing, maintaining, supporting, and retiring, of quality technical solutions and software applications that meet business and organizational standards, constraints, and requirements.
Essential Duties and Responsibilities | Application and Service Management Manage assigned software applications and service deployments through the full life cycle in accordance with relevant policies, standards, regulations, laws, and best practices. Monitor software applications for performance, integrity, and security in accordance with relevant policies, standards, laws, and best practices. Install, configure, and maintain necessary production and non- production environments related to software applications on servers and/or workstations. Monitor for upgrades, patches, updates, installs, and keeps version software current on production and test environments Maintain and use testing and validation processes to assure integrity and stability of software applications. Work within the change management process for all configuration changes to software applications and related environments Work with customers and OIT colleagues to maintain documentation for software applications such as Service Level Agreements, Memos of Understanding, Service Definitions, Run Books, and Playbooks Work with OIT colleagues to facilitate and coordinate resources needed to support the software applications including servers, network, firewall, database, identity, monitoring, backup, security, project management, architecture, and communication.
Incident Response and Support Resolve customer reported applications issues. Work with vendors to correct software defects by installing fixes or managing use expectations of product use
Communication and CollaborationProvide project communication with customers, management, and project management office for the purpose of having a common understanding of project results and goals.Performs other duties as assigned
Minimum Qualifications | Bachelor’s Degree with coursework in computing or information systems or four (4) years of equivalent combination of education, experience and training.
Preferred Qualifications | Experience supporting enterprise applications (configuration, testing, deployment, maintenance, and retirement). Experience with incident management and change management processes in an enterprise IT environment (e.g., ITIL-aligned practices). Strong written communication skills, including the ability to create and maintain technical documentation (runbooks, service definitions, and support procedures).
Knowledge, Skills and Abilities | Knowledge of principles of computing, communications, networks, hardware, software including operating systems. Ability to install, configure, integrate, and manage software applications in an enterprise environment. Strong skill in analyzing and solving complex computing problems.
Other Requirements
Workplace and Eligibility Conditions |
Benefits Eligible | Yes
Benefits at UTA | We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement | It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA-48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.
EEO Statement | It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information | The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.
UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure-system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at https://www.uta.edu/administration/president/strategic-plan/rise100.
This is an exciting time to join UTA and contribute to its bold vision for the future.
ADA Accommodations | The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.
Posting Detail Information
Number of Vacancies | 3
Open Until Filled |
Minimum Number of References Required | 3
Maximum Number of References Accepted | 3
Special Instructions to Applicants | Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Open Until Filled |
Minimum Number of References Required | 3
Maximum Number of References Accepted | 3
Special Instructions to Applicants | Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Requirement Questions
Required fields are indicated with an asterisk (*).
- * What is the highest level of education attained?
- GED
- High School Diploma
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- PhD or equivalent
- * How many years of related work experience in event planning or related work experience?
- 0 to 2 years
- 3 to 4 years
- 5 to 6 years
- 7 or more
- * How many years of related experience do you have?
- None/less than 1 year
- 1 to 2 years
- 3 to 4 years
- 5 years or more
- * How many years of experience do you have working in higher education?
- None/less than 1 year
- 2 to 3 years
- 4 to 5 years
- 6 years or more
- * Please indicate whether you have completed any UTA Leadership Development programs.
- Aspiring Leaders Program
- MavsSupervisor Success Program
- MavsManager Foundations Program
- Leading People Credential (completion grants supervisory experience credit for internal entry-level supervisory roles)
- None of the above
Documents Needed To Apply
Required Documents
- Resume or CV
Optional Documents
- Cover/Interest Letter
OFFICE OF TALENT, CULTURE AND ENGAGEMENT
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019
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