Edtech.com's Summary

The University of Georgia is hiring an IT Systems Support Professional. The role designs, secures, and supports data storage and network systems for the university’s College of Public Health, working with end users to turn research and business needs into technical solutions. It also provides day-to-day support for Mac and PC computers and classroom audiovisual equipment across the Health Sciences Campus.

Highlights

Analyze and document business and user requirements to design technical solutions, and move enhancement requests through implementation, including procurement and UGA’s CESS process.
Manage direct-access and network-attached storage devices, including design, implementation, role-based access, firewall configuration, and day-to-day support.
Maintain HIPAA and applicable state, local, and federal compliance by conducting risk assessments and testing data processing systems to verify operations and security controls.
Identify and report departmental network devices that handle critical, sensitive, or restricted information, and modify existing software to correct errors, support new hardware, and improve performance.
Diagnose and resolve hardware, software, network, and system issues, replacing defective components on Mac and PC computers and on audiovisual equipment in classrooms and conference rooms.
Bachelor’s degree in a related field or equivalent, plus 5 years of professional experience.
Extensive knowledge of Windows Server, Active Directory, and Microsoft administration, with experience applying information security management and IT best practices.
Plan, implement, and maintain secure storage and network environments, and create detailed documentation supporting server and network environments and business needs.
Familiarity with higher education regulations and legal requirements, including FERPA and HIPAA.
Full-time on-site schedule of Monday through Friday, 8am to 5pm, with occasional nights or weekends as needed, and a salary commensurate with experience.

IT Systems Support Professional Full Description

Posting Number:

S16039P

Working Title:

IT Systems Support Professional

Department:

Public Health-Information Tech

Classification Title:

Systems Administrator III

Employment Type:

Employee, Full Time, Benefits Eligible (FTE 1.00, FLSA Exempt)

Work Schedule:

Monday-Friday 8am-5pm with occasional nights or weekends as needed.

Location of Vacancy:

Athens Area

Advertised Salary:

Commensurate with experience

Posting Date:

11/06/2026 (open until filled; proposed starting date 12/01/2026)

Minimum Qualifications

Bachelor’s degree in a related field or equivalent and 5 years of professional experience

Position Summary

This position will demonstrate extensive knowledge in designing and configuring data storage systems in the College of Public Health. Security of same system will be a priority for this position. This position will also demonstrate extensive knowledge in providing solutions that meet various research and business needs.

Knowledge, Skills, Abilities and/or Competencies

Demonstrated ability to plan, implement, and maintain secure storage and network environments.
Extensive knowledge of Windows Server, Active Directory, and Microsoft administration, with experience applying information security management and IT best practices.
Familiarity with higher education regulations and legal requirements, including FERPA and HIPAA.
Ability to evaluate emerging technologies, server and network strategies, and software solutions; work independently and efficiently; and create detailed documentation supporting server and network environments and business needs.
Ability to document business processes and follow established procedures.

Physical Demands

Customary IT system administrator or technical services activities. Able to lift up to 50 lbs.

Duties/Responsibilities

Analyzes and documents business and user requirements to research, develop, and design technical solutions. Works with end users to identify and resolve technical issues through analytical problem-solving. Manages enhancement requests and determines the processes required to move identified solutions through implementation, including procurement, UGA CESS process, and implementation when applicable. (45% of time)

Manage direct-access and network-attached storage devices, including design, implementation, role-based access, firewall configuration, and day-to-day support. Maintain compliance with HIPAA and applicable state, local, and federal requirements. Conduct risk assessments and test data processing systems to verify operations and security controls. Identify and report departmental network devices that handle critical, sensitive, or restricted information. Modify existing software to correct errors, support new hardware, and improve performance. (40% of time)

Diagnose and resolve hardware, software, network, and system issues, replacing defective components as needed. Support includes Mac and PC computers as well as audiovisual equipment in classrooms and conference rooms across the Health Sciences Campus. (10% of time)

Other duties as assigned. (5% of time)

Position Requirements

Is driving a responsibility of this position? Yes
Is this a Position of Trust? Yes
Does this position have operation, access, or control of financial resources? No
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)? Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Required Application Documents

Resume/CV, Cover Letter, List of References with Contact Information

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

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