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Covista
IT Tech & Sim Support Specialist
Help Desk
Edtech.com's Summary
Covista is hiring an IT Tech & Sim Support Specialist. The role is a Tier 2 support technician who keeps classroom, lab, and back-office technology running at a Chamberlain University campus and its associated campuses and remote locations, and who also provides intermediate technical support to the campus’s nursing simulation center, called SimCare. The specialist works with staff, students, and faculty, and helps supervise student workers.
Highlights
- Provide Tier 1 and Tier 2 support to the campus and its associated locations, including daily inspections of classroom equipment and repair tickets for anything that needs fixing.
- Build images and software packages for deployment, and assist with network, server, and telecommunication support.
- Assist student workers and the Support Tech I with Student Help Desk issues, and help supervise student and temporary workers.
- Keep lab equipment and software secure and meeting the needs of academic delivery, and coordinate onsite vendor work as the point of contact for facilities needs.
- Support the SimCare simulation lab (about 10 hours per week), maintaining Laerdal and Gaumard manikins, control-room computers, AV equipment, and software updates, and responding to service calls on short notice.
- Two years of desktop support or help desk experience and two years of Microsoft Active Directory experience in a large network environment, plus entry-level networking, data, and voice experience.
- Must earn the Chamberlain University SimCare Technical Support Certification through Laerdal, Gaumard, and Learning Space training; an associate degree in a technical field, classroom equipment experience, and MCP and A+ certifications are preferred.
- Fully on-site Monday through Friday in Reno, with occasional evening and weekend work and the ability to lift up to 50 pounds.
- Expected salary range of $38,894 to $68,341, adjusted for experience, training, and location.
IT Tech & Sim Support Specialist Full Description
Opportunity at a Glance
The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.
Responsibilities
IT Support:
- Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
- Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
- Builds images and software packages to deploy.
- Assists Student Workers and Support Tech I with Student Help Desk support issues.
- Assists in the supervision of Student Workers and/or temporary workers.
- Ensures lab equipment is meeting the requirements of the Academic delivery.
- Assists in maintaining lab security of equipment and software at all sites.
- Assists with network, sever, and telecommunication support.
- Follows standard operating guides and ensures compliance.
- Participates in training and evaluative sessions and recommends methods to improve lab environments.
- Performs troubleshooting and support functions for staff, students, and faculty.
- Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)
SimCare Support
- The Specialist III is required to provide an intermediate level of support to the SimCare Center
- Requires approximately 10 hours per week
- Respond to requests, service calls and equipment setup assistance on short notice.
- Attend and support all Simlab on-site training, webinars and conferences.
- Ensure all equipment is setup and is in good working order.
Should be able to provide intermediate level of support for the following:
SIMLABS:
- SAM II Model, Computer and Sim Scopes.
- Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.
- Podium PCs (2) and Projectors (2).
- WOW Carts and laptops. (4)
Prep Area:
- Medsure dispense cart and computer.
Control Room /Simbay:
- Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.
- Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
Simbay:
- Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).
- Laerdal SimMan 3G, laptop, software updates and daily operations.
- Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
Briefing Rooms:
- Computers/LCD display/AV and Conference equipment.
- Learning Space Website/Server Support.
Nurses Station:
- Computer and Network Printer
Miscellaneous:
- Setup for training sessions with conference phone as needed.
- Perform support tasks for classroom and lab equipment.
- Completes other duties as assigned.
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
- Associate's Degree in a technical field Preferred
- 2 years’ experience with desktop support or in a help desk Required and
- 2 years’ experience with Microsoft Active Directory in a large network environment Required and
- Entry level experience with networking, data, and voice systems. Required and
- Experience with classroom equipment Preferred
- Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
- Advanced PC troubleshooting skills.
- Good working knowledge with Hardware/Software installation in a network environment.
- Knowledge of printer troubleshooting and repair.
- This position may require occasional evening and weekend work.
- Ability to lift up to 50 lbs.
- Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required and
- MCP and A+ certification Preferred
Compensation
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38894.07 and $68341.37. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
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