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edtech.com
Villanova University logo

Villanova University

IT Technician II

🇺🇸 Villanova, PA

🕑 Part-Time

💰 $13 per Hour

💻 Information Technology

🗓️ August 12th, 2025

Edtech.com's Summary

Villanova University is hiring an IT Technician II. The role involves delivering first-level help desk support for University Technology Services (UTS)-supported systems, assisting students, faculty, and staff with technology issues, diagnosing and resolving computer problems, and recording support requests using the TeamDynamix ticketing system.

Highlights

  • Provide first-level help desk support for UTS-supported systems.
  • Assist students, faculty, and staff with technology-related issues at Villanova University.
  • Diagnose and resolve hardware and software computer problems.
  • Document support requests using the TeamDynamix (TDX) ticketing system.
  • Must be a current graduate student enrolled at Villanova University.
  • One year of relevant experience or coursework required.
  • Basic technical knowledge of IT infrastructure, including operating systems and troubleshooting.
  • Strong problem-solving, communication, and customer service skills.
  • Work study preferred but position is open to all students.
  • Paid position at $13.00 per hour with all necessary training and certifications provided by Technology Support Services.

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