Edtech.com's Summary

Florida International University is hiring a Junior Voice Communications Engineer to help install, configure, and maintain campus voice communications systems, VoIP infrastructure, and related telecommunications hardware and software. The engineer works under the guidance of senior engineers, responding to routine service tickets and isolating minor network and telephony connectivity issues. The role also supports faculty and staff with everyday phone extension and voicemail changes.

Highlights

Assist with maintaining enterprise voice systems, PBX/VoIP architectures, user endpoints, extensions, and voicemail.
Respond to routine service tickets and implement standard fixes for minor network or telephony issues.
Communicate with users by phone, email, ticketing systems, and MS Teams, including proactive follow-up.
Handle moves, adds, changes, and deletions (MACD) of telephone extensions, voicemail accounts, and features for faculty and staff.
Work with other Network Engineering and Telecommunications groups on day-to-day voice operations.
Keep network diagrams, configuration logs, and voice infrastructure documentation accurate and current.
Bachelor's degree in a computer related field, four years of experience in one, or an equivalent combination.
Preferred knowledge of TCP/IP, DNS, DHCP, routing, switching, VPNs, or firewalls, plus voice experience with VoIP, SIP, PBX, or PSTN.
Advertised salary of $49,000 on an 8:30 AM to 5:00 PM schedule.
Pre-employment driver's license check and expanded background check required.

Junior Voice Communications Engineer Full Description

Job Opening ID:

538280

Location:

Modesto A. Maidique Campus

Full/Part Time:

Full-Time

Review Date:

10/19/2026

Regular/Temporary:

Regular

Job Summary

This position will assist with the installation, configuration, maintenance, refresh and basic troubleshooting of campus voice communications systems, VoIP infrastructure and related telecommunications hardware and software.

Assists with maintaining enterprise voice systems, PBX/VoIP architectures, and user endpoints, extensions and voicemail under the guidance of senior engineers.
Responds to routine service tickets, isolates minor network or telephony connectivity issues, and implements standard fixes.
Communicates directly with users through phone, email, ticketing systems and MS Teams, including proactive follow-up during troubleshooting.
Assists with moves, adds, changes, and deletions (MACD) of telephone extensions, voicemail accounts, and communication features for faculty and staff.
Works with other groups within Network Engineering and Telecommunications to support the day-to-day operations of the voice environment.
Maintains accurate network diagrams, configuration logs, system configurations, and operational documentation for voice infrastructure up to date.

Minimum Qualifications

Bachelor's degree in a computer related field; OR four (4) years of experience in a computer related field; OR an equivalent combination of relevant education and/or experience.

Desired Qualifications

Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, routing, switching, VPNs or firewalls.
Experience supporting voice technologies such as VoIP, SIP, RTP, PBX, PSTN, DID, or related telecommunications services.
Strong troubleshooting, analytical, and critical thinking skills with the ability to independently solve technical issues.

Job Category

Administrative

Advertised Salary

$49,000

Work Schedule

Begin time: 8:30 AM

End time: 5:00 PM

Pre-Employment Requirements

Driver's License Check
Expanded Background Check

Other Information

Ability to Travel to FIU Locations and/or FIU Campuses.

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and any other legally protected basis. For inquiries regarding nondiscrimination, contact FIU's Office of Title IX and EEO Compliance (TITLEIX) at 305.348.2785 or email [email protected].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact the Office of Universal Access and Digital Compliance at 305-348-1576 or [email protected]. All requests for ADA accommodation or accessible materials for this event must be submitted to UADC at least seven (7) business days prior to the event or at the earliest possible opportunity.

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Junior Voice Communications Engineer

Edtech.com's Summary

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