Framework
K-12 Edtech Customer Success Manager
K-12
Edtech.com's Summary
Framework is hiring a K-12 Edtech Customer Success Manager. The role involves managing post-sale customer relationships by delivering product training, driving retention, and supporting account growth for an AI-powered K-12 assessment preparation platform. The manager will engage with schools and districts daily to ensure they maximize product value while collaborating with internal teams to improve customer satisfaction.
Highlights
- Drive customer engagement and growth through daily communication via phone, email, chat, and Zoom.
- Own onboarding processes and deliver training sessions, including creating instructional materials.
- Diagnose and resolve customer success challenges and implement scalable solutions.
- Continuously improve engagement campaigns and customer satisfaction initiatives.
- Collaborate closely with sales and internal teams for renewals and upselling opportunities.
- Requires 2+ years in Customer Success, preferably in EdTech or K-12 settings.
- Bachelor's degree required; teaching or administrative experience in schools preferred; transitioning teachers encouraged to apply.
- Strong technical, communication, and problem-solving skills needed; consultative sales skills are a plus.
- Must reside in Florida, with a preference for candidates near Orlando; occasional travel for customer visits required.
- Compensation is $32 per hour, contract with potential to convert to full-time.
K-12 Edtech Customer Success Manager Full Description
K-12 Edtech Customer Success Manager
- orlando, FL - Remote (any location)
- Contract
- $32 / hour
- Job Openings
- K-12 Edtech Customer Success Manager
K-12 Edtech Customer Success Manager - contract with possible conversion to FTE
Job Type: Contract, W-2 Employee — Two openings available, both with potential to transition to full-time employment:
- Full-time, 40 hours/week, Monday–Friday, 8:00 AM–5:00 PM ET
- Part-time, 20 hours/week during business hours (8:00 AM–5:00 PM ET)
Location: Florida (Remote) — Must reside in the state of Florida; candidates within driving distance of Orlando, FL preferred
About the Role:
Framework's customer, a K-12 EdTech company specializing in AI-powered state assessment preparation and adaptive learning tools for schools and districts nationwide, is seeking proactive Customer Success Managers to drive customer retention and nurture account growth. You will own the post-sale relationship, delivering engaging product training and ensuring districts and schools maximize the value of our K-12 state assessment preparation programs. In this fast-paced environment, you will collaborate with Customer Success leadership to build creative solutions, execute engagement campaigns, and directly impact our business goals. We are looking for candidates with experience as an educator (former or transitioning teacher) or experience in a similar role for another K-12 edtech company.
Transitioning teachers are welcome and encouraged to apply.
Key Responsibilities:
- Customer Engagement & Growth: Connect with customers daily via phone, email, chat, and Zoom to build strong relationships, monitor product usage, and proactively drive renewals and related product sales.
- Onboarding & Training: Own the customer onboarding process, including rostering new schools onto the platform. Conduct on-demand training sessions and create engaging curriculum (e.g., instructional videos, whitepapers) for teachers and administrators. Partner with Sales to drive engagement, upselling, and renewals.
- Problem Solving: Diagnose customer success challenges, troubleshoot issues, test product enhancements, and implement scalable solutions.
- Process Improvement: Execute and iterate on initiatives, talk tracks, and engagement campaigns to continuously improve customer satisfaction and retention.
- Cross-Functional Collaboration: Act as a trusted partner and clear communicator between external clients and internal teams.
Qualifications & Skills:
- Experience: 2+ years in Customer Success. EdTech or K-12 experience is strongly preferred.
- Education: Bachelor's Degree required. Prior experience working in a school as a teacher or administrator is highly desirable. Transitioning teachers are welcome and encouraged to apply.
- Core Competencies: Strong tech skills, communication skills, and problem-solving abilities. Consultative sales skills are a plus.
- Adaptability: Comfortable working independently in a fast-paced, unstructured environment. Emerging people management skills are a plus.
- Location: Must reside in Florida; candidates near Orlando strongly preferred.
- Travel: Occasional in-person customer visits required, approximately once a month.
Compensation:
- Pay Rate: $32.00 per hour
Interested candidates, please reach out directly or apply through this post.
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