Kaplan
KNA Senior Analyst, Research & Insights
🇺🇸
Remote - US
🕑
Full-Time
💰
$31K - $79K
💻
Research
🗓️
February 10th, 2026
Edtech.com's Summary
Kaplan is hiring a KNA Senior Analyst, Research & Insights. This role involves developing customer insights to drive business decisions and strategy, managing ad hoc research projects from planning to reporting, and delivering clear research results to internal stakeholders.
Highlights
- Attend intake meetings to understand business objectives and research questions.
- Develop research briefs outlining objectives and methodology aligned with stakeholders.
- Create online questionnaires for quantitative research and discussion guides for qualitative research.
- Pull, clean, and organize survey distribution lists using Jira and distribution dashboards.
- Collaborate with programming teams to program surveys in Qualtrics.
- Analyze survey results using Qualtrics, Excel, or R; utilize NLP and sentiment analysis.
- Manage qualitative research execution including scheduling.
- Prepare reports with clear storylines and compelling visualizations using Google Slides or PowerPoint.
- Present research findings to internal stakeholders.
- Requires BA/BS in Marketing, Business, Economics, Psychology, or related field and 3 years of market research or data analysis experience.
- Proficient with Qualtrics, survey design, sample plan development, survey fielding management, data visualization, and presentation skills.
- Compensation range from $31,200 to $78,647 (Salary Grade A) with total rewards including retirement, health benefits, paid time off, tuition assistance, and remote work flexibility.
- Serves internal stakeholders within Kaplan's customer insight function and the Kaplan Higher Education business unit.
KNA Senior Analyst, Research & Insights Full Description
Job Title KNA Senior Analyst, Research & Insights
Job Description
For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.
As a Senior Analyst, Research & Insights, you will develop customer insights that drive business decisions and strategy. You will manage individual ad hoc research projects from initial planning through to execution and reporting. As a subject matter expert, you will be relied on to deliver research results to internal stakeholders in a clear, compelling, and easy to understand manner.
Primary/Key Responsibilities
- Attend intake meetings with internal stakeholders to understand stakeholder business objectives and research questions
- Takes initiative to develop research briefs that outline research objectives and methodology and align with internal stakeholders on content of research brief
- Develop online questionnaires for quant research or discussion guides for qual research
- Pull, clean, and organize distribution lists for online surveys, leveraging Jira requests and/or distribution list dashboard
- Collaborate with programming team on programming of online surveys in Qualtrics
- Analyze results of online surveys using Qualtrics, Excel, or R
- Manage execution of qualitative research, including scheduling
- Engage in NLP and sentiment analysis to enhance insights from survey work
- Develop reports of research results (in Google slides or Powerpoint), incorporating clear storylines and compelling visualizations, with minimal supervision
- Present findings of research to stakeholders
Minimum Qualifications
- BA or BS in Marketing, Business, Economics, Psychology, or related areas
- 3 years experience working in market research or data analysis
- Experience with Qualtrics, survey design, sample plan development, management of survey fielding process, data visualization/presentation development, ability to present in front of internal stakeholders
Beyond base salary, our comprehensive total rewards package includes:
- Remote work provides a flexible work/life balance
- Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
- Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
- Comprehensive health benefits new hire eligibility starts on day 1 of employment
- Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.
At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.
For full-time positions, Kaplan has three Salary Grades. This position is Salary Grade A: $31,200-$78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws.
#LI-Remote
#LI-JB1
LocationRemote/Nationwide, USA
Additional Locations
Employee TypeEmployee
Job Functional Area Customer Insight
Business Unit00091 Kaplan Higher ED
Diversity & Inclusion Statement:
Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.
Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.
Kaplan is a drug-free workplace and complies with applicable laws.
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