Knowledge and Systems Process Manager

🇺🇸 Hybrid - New Brunswick, NJ

🕑 Full-Time

💰 $82K - $126K

💻 Project Management

🗓️ November 19th, 2025

Salesforce

Edtech.com's Summary

Rutgers University is hiring a Knowledge and Systems Process Manager to organize, maintain, and optimize the flow of HR information within the university. The role involves managing the HR knowledge base, ensuring accurate and accessible content, collaborating with HR professionals and IT teams, and supporting AI-driven self-service support to enhance employee experience.

Highlights

Manage and update HR knowledge assets to ensure accuracy, relevance, and usability.
Collaborate with HR, Payroll, Benefits, and IT teams to create and review knowledge content.
Develop workflows for capturing, reviewing, and retiring outdated training and reference materials.
Analyze usage patterns and conduct audits to improve knowledge management processes.
Support staff with coaching, training, and job aids related to knowledge content.
Work with University Human Resources leadership and systems support to align systems with HR goals.
Required familiarity with knowledge management systems, content management systems, and service management tools such as ServiceNow, Salesforce, and Oracle HCM.
Bachelor's degree in HR, Communications, Information Management, Instructional Design, or related field plus five years of relevant experience.
Salary range: $82,166 to $125,837 with competitive benefits including medical, dental, retirement plans, and paid leave.
Participate as a member of the Knowledge Management Committee to guide university-wide knowledge management practices.