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Old Dominion University

Lead Administrative Desktop Support

🇺🇸 Norfolk, VA 🕑 Full-Time 💰 TBD 💻 Information Technology 🗓️ June 24th, 2026
ITIL

Edtech.com's Summary

Old Dominion University is hiring a Lead Administrative Desktop Support. This role requires managing a technical support team and leading IT services for university-managed systems including desktops, mobile devices, cloud services, and applications, while overseeing incident management, asset control, and IT projects. The position demands delivering high-quality technical and customer support, mentoring staff, and ensuring service performance meets operational standards.

Highlights
  • Supervise and lead a team of technical staff in desktop support operations.
  • Provide hands-on technical leadership for networked and standalone workstations, laptops, mobile devices, virtual desktops, cloud services, printers, and client/server applications.
  • Oversee incident management, VIP and executive escalations, and asset and inventory control.
  • Manage cross-functional IT projects to ensure timely resolution and minimal disruption.
  • Deliver technical support aligned with ITIL service management and maintain documentation.
  • Lead software installations, upgrades, and troubleshooting across multiple operating systems (Windows, macOS, Linux, iOS, Android).
  • Strong knowledge of ticketing systems, IT security principles, and compliance requirements.
  • Requires considerable experience in advanced technical support, team leadership, project coordination, and IT asset management.
  • Employment is full-time, classified position with salary commensurate with education and experience.
  • Position requires rotating on-call availability including some evenings and weekends.