Lead Administrative Desktop Support

🇺🇸 Norfolk, VA 🕑 Full-Time 💰 TBD 💻 Information Technology 🗓️ June 24th, 2026

ITIL

Edtech.com's Summary

Old Dominion University is hiring a Lead Administrative Desktop Support. This role requires managing a technical support team and leading IT services for university-managed systems including desktops, mobile devices, cloud services, and applications, while overseeing incident management, asset control, and IT projects. The position demands delivering high-quality technical and customer support, mentoring staff, and ensuring service performance meets operational standards.

Highlights

Supervise and lead a team of technical staff in desktop support operations.
Provide hands-on technical leadership for networked and standalone workstations, laptops, mobile devices, virtual desktops, cloud services, printers, and client/server applications.
Oversee incident management, VIP and executive escalations, and asset and inventory control.
Manage cross-functional IT projects to ensure timely resolution and minimal disruption.
Deliver technical support aligned with ITIL service management and maintain documentation.
Lead software installations, upgrades, and troubleshooting across multiple operating systems (Windows, macOS, Linux, iOS, Android).
Strong knowledge of ticketing systems, IT security principles, and compliance requirements.
Requires considerable experience in advanced technical support, team leadership, project coordination, and IT asset management.
Employment is full-time, classified position with salary commensurate with education and experience.
Position requires rotating on-call availability including some evenings and weekends.