Lead Customer Service Manager

🇺🇸 Normal, IL 🕑 Full-Time 💰 $4,252 per Month 💻 Customer Support 🗓️ April 26th, 2026

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Edtech.com's Summary

Illinois State University is hiring a Lead Customer Service Manager. The role involves coordinating student employee activities and developing a customer service team to address customer needs and resolve complaints, while also ensuring the cleanliness of the dining center. The position supports the Department of Event Management, Dining, and Hospitality in providing innovative event services and dining options that enhance the campus experience.

Highlights

Coordinates all student employee activities within the dining and hospitality department.
Develops and leads a customer service team to respond to and resolve customer complaints.
Maintains cleanliness standards in the dining center.
Requires knowledge of food management techniques including purchasing, production, service, and safety regulations.
Strong supervisory and leadership skills with the ability to train, instruct, and discipline employees.
Computer skills including menu management systems and accurate record keeping.
Possession or ability to obtain Illinois Food Service Sanitation Manager Certification within 6 months of employment.
Must complete a pre-employment physical exam.
Salary is $4,252 per month.
Employment within the Division of Student Affairs, Department of Event Management, Dining, and Hospitality serving the campus community.