Lead Master Trainer & Director of Training Quality

• United States - Remote (any location)
• Full-Time
• $85,000 – $100,000 / year

GPS Lead Master Trainer & Director of Training Quality

• Own quality and fidelity standards for all GPS training and facilitation.
• Ensure the GPS model is taught and facilitated consistently across programs, populations, trainers, and facilitators.
• Observe and assess trainings and facilitation.
• Identify quality concerns and ensure appropriate coaching, remediation, and follow-up.
• Develop systems for ongoing quality assurance and continuous improvement.
• Ensure that growth and expansion do not compromise the integrity of the GPS model.
• Ensure all trainers and facilitators understand, practice, and consistently follow GPS safety protocols, professional boundaries, and escalation procedures.
• Provide leadership and consultation when challenging or concerning situations arise during trainings or support groups, ensuring they are handled appropriately and consistently.
• Coach trainers and facilitators in navigating difficult group dynamics, participant concerns, and other complex situations while maintaining the integrity and safety of the GPS model.

• Serve as a senior/master trainer for GPS Facilitator Training and other GPS professional learning programs.
• Model exceptional GPS training and facilitation practices.
• Train and develop new GPS trainers and master trainers.
• Determine trainer readiness and support trainers as they progress toward independent delivery.
• Lead train-the-trainer activities as GPS expands its training capacity and team.
• Actively lead GPS Facilitator Trainings and other assigned GPS training programs as a primary trainer.
• Provide real-time leadership during trainings, including making decisions related to delivery, facilitator roles, participant needs, and model fidelity.
• Step into training or facilitation roles when needed to ensure continuity and quality.

• Provide leadership, supervision, coaching, and ongoing professional development to GPS trainers and facilitators.
• Provide direct day-to-day supervision and support to GPS trainers and facilitators.
• Lead or oversee pre-session planning and post-session debrief meetings, ensuring roles, expectations, session flow, and responsibilities are clear.
• Serve as the primary point of contact for routine trainer and facilitator questions, concerns, and real-time decisions.
• Hold trainers and facilitators accountable to established GPS protocols, expectations, and model-fidelity standards.
• Address performance concerns and provide clear, timely feedback, coaching, and follow-up.
• Establish clear expectations and performance standards.
• Create opportunities for trainers and facilitators to strengthen their skills.
• Identify performance or fidelity concerns early and develop plans to address them.
• Build a strong, collaborative community of trainers and facilitators committed to learning and excellence.

• Maintain training-quality and fidelity oversight of GPS curricula, facilitator materials, trainer guides, presentations, session outlines, manuals, and related resources.
• Develop and/or review session outlines and other implementation materials needed for consistent program delivery.
• Monitor how curricula and materials are used in practice to ensure fidelity to the GPS model.
• Provide feedback to the Curriculum Director based on trainer, facilitator, and participant experience and identify opportunities for clarification, revision, or improvement.
• Identify content or material changes needed based on facilitator feedback, participant experience, or fidelity concerns and collaborate with program leadership and subject-matter experts on approved revisions.
• Ensure trainers and facilitators are always working from the correct and most current materials.
• Maintain clear version control and an organized system for all training materials.
• Work with the Curriculum Director, program leadership, and subject-matter experts to implement approved curriculum and material changes.
• Work with the Curriculum Director, program leadership, and subject-matter experts to implement approved curriculum and material changes.
• Ensure approved changes are clearly communicated, understood, and consistently implemented across the training and facilitation team.

• Help GPS build the trainer and facilitator capacity required for national growth.
• Identify, develop, and mentor strong trainers and facilitators.
• Develop scalable systems for onboarding, evaluating, coaching, and supporting trainers and facilitators.
• Help determine staffing and trainer capacity for new programs and partnerships.
• Support adaptation of GPS programming for new populations and settings while protecting core model fidelity.

• Develop and maintain SOPs related to training quality, trainer development, facilitation, and fidelity.
• Establish clear processes for observation, feedback, coaching, and performance improvement.
• Track recurring issues and recommend improvements to training, materials, and systems.
• Partner with program leadership to ensure participant feedback and evaluation findings inform continuous improvement.

• GPS trainings consistently reflect the quality and values of the GPS model.
• Trainers and facilitators understand exactly what excellent GPS delivery looks like.
• New trainers and facilitators are developed effectively and supported to succeed.
• Quality concerns are identified and addressed before they become larger problems.
• Training materials are current, accurate, organized, and consistently used.
• GPS can expand its training capacity without sacrificing quality or fidelity.
• Trainers and facilitators experience strong leadership, coaching, and professional development.
• Leadership has confidence that GPS programs are being delivered consistently and at a high level.

• Exceptional trainer, facilitator, and leader — able to engage, inspire, coach, and develop others.
• Ability to train diverse communities and professional audiences — while adapting their approach without losing fidelity to GPS.
• Cultural humility — ability to build trust and connection across different backgrounds, identities, lived experiences, and professional roles.
• Leadership of trainers and facilitators — including giving direct feedback and holding people to high standards.
• Significant experience delivering and/or overseeing training, facilitation, adult learning, professional development, or related programs.
• Exceptional training and facilitation skills.
• Experience directly supervising or managing trainers, facilitators, instructors, or similar teams.
• Demonstrated ability to make sound real-time decisions in training, facilitation, or program-delivery environments. Strong understanding of adult learning and experiential education.
• Experience establishing and monitoring quality or fidelity standards.
• Strong leadership, communication, and feedback skills.
• Exceptional attention to detail and commitment to quality.
• Ability to organize and maintain complex curricula and training materials.
• Ability to balance fidelity to a model with thoughtful adaptation and continuous improvement.
• Strong project management and organizational skills.

• GPS Group Peer Support or similar peer-support models.
• Trauma-informed approaches.
• Train-the-trainer programs.
• Trainer certification or competency assessment.
• Continuing education or professional development.
• Healthcare, behavioral health, nonprofit, or community-based programs.
• Learning management systems and online learning.
• Scaling training programs across multiple organizations, communities, or geographic regions.
• Personal or professional experience that provides meaningful understanding of the communities GPS serves, including people in recovery, perinatal populations, healthcare workers, and other diverse communities.
• Advanced degree in mental health, behavioral health, social work, psychology, counseling, or a related field preferred.
• Bilingual or multilingual (Spanish, Haitian Creole, Portuguese, Vietnamese, Russian)