Edtech.com's Summary

Arizona State University is hiring a Learner Engagement & Success Coordinator. The role involves executing and enhancing learner engagement strategies for the Najafi 100 Million Learners Global Initiative by managing communications, coordinating support, collaborating with partners, and tracking learner outcomes from onboarding through post-completion. The coordinator also supervises learner engagement efforts across multiple university departments to improve participation, persistence, and completion rates.

Highlights

Develop and implement learner communication flows including onboarding, reminders, and re-engagement campaigns.
Manage learner support inbox and develop automated support solutions.
Monitor and analyze learner engagement and completion data to inform outreach strategies.
Collaborate with partners, recruitment, admissions, and technical teams to enhance learner experience and outcomes.
Coordinate learner induction/orientation and provide training and engagement templates to partners.
Lead post-completion follow-up processes at 6 and 12 months to assess learner impact.
May supervise a graduate student worker supporting engagement initiatives.
Requires knowledge of CRM systems (e.g., Salesforce) and data reporting tools.
Minimum qualifications: Bachelor's degree and three years of relevant experience or equivalent combination of education and experience.
Salary range: $55,000 - $65,000, commensurate with education and experience.

Learner Engagement & Success Coordinator Full Description

Job Profile:Outreach Analyst 2

Job Family:Outreach Programs

Time Type:Full time

Max Pay - Depends on experience:$65,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Develops community outreach program activities and coordinates program fundraising to promote stable and productive relationships between the university and local community.

Job Description:

Reporting to the Executive Director, the Learner Engagement & Success Coordinator is responsible for executing and continuously improving learner engagement strategies across the Najafi 100 Million Learners Global Initiative (100ML).

This role coordinates the learner journey from onboarding through post-completion follow-up, ensuring learners are informed, supported, and connected throughout their experience. The Coordinator manages learner communications, oversees support systems, collaborates with partners to strengthen cohort engagement, and contributes to measurable improvements in participation, persistence, and completion.

This role is highly collaborative across 100 Million Learners, Thunderbird, and Arizona State University. The Coordinator will partner regularly with colleagues in partnerships, instructional design, marketing and communications, technical/platform support, data and Salesforce teams, and other university stakeholders to ensure a seamless, learner-centered experience. Success in this role requires strong cross-functional coordination and the ability to align diverse contributors around shared goals for learner success.

This position may supervise a graduate student worker supporting learner engagement activities.

This is a highly collaborative, data-informed role that blends relationship management with operational execution.

This position is funded in whole or part by sources other than general operating appropriation and may terminate when funding is no longer available.

Applicant must be eligible to work in the United States. ASU will not be a sponsor for this position.

Position Salary Range:

$55,000 - $65,000; to commensurate with education and experience

Essential Duties:

Learner Lifecycle Coordination

• Develop and execute learner communication flows, including onboarding emails, reminders, completion nudges, milestone messaging, and re-engagement campaigns.

• Identify friction points in the learner experience and recommend and implement process improvements.

Learner Support & Communications

• Manage the 100ML learner support inbox, including escalation flow, ensuring timely, professional, and solutions-oriented responses.

• Explore and implement automated solutions to learner support.

• Update and maintain response standards and documentation for common inquiries.

• Ensure communications are clear, accessible, and aligned with 100ML and Thunderbird brand standards, in collaboration with the Marketing and Communications Manager.

Persistence & Completion Support

• Monitor learner engagement and completion data.

• Execute targeted outreach strategies to support learners at risk of non-completion.

• In collaboration with partnership leads, coordinate with partner organizations to strengthen cohort engagement and learner outcomes.

• In collaboration with the Recruitment and Admissions team, identify opportunities for learners to advance to degree-seeking pathways.

Partner-Focused Engagement

• In collaboration with partnership leads, serve as a point of contact for partners regarding learner communications and engagement processes.

• Conduct learner induction/orientation sessions and facilitate training-of-trainers.

• Provide partners with engagement templates, timelines, and guidance to support learner success.

• Ensure alignment between partner-level implementation and 100ML engagement standards.

Data & Impact Tracking

• In collaboration with 100ML, Thunderbird, and ASU technical teams, track learner KPIs, including registrations, enrollments, completion rates, and re-engagement metrics.

• Lead the design and implementation of 6- and 12-month post-completion follow-up processes to capture learner outcomes and longitudinal impact.

• Compile and summarize qualitative and quantitative data to inform internal reporting and strategic decisions.

Additional Learner Pathways and Alumni Engagement

• Coordinate light-touch alumni engagement initiatives to foster continued connection and identity within 100ML.

• Support pathways connecting completers to advanced ASU and/or Thunderbird opportunities where appropriate, in collaboration with Thunderbird Admissions and Recruiting team.

Supervision

• May supervise a graduate student worker supporting learner communications and engagement initiatives.

Desired Qualifications:

• Bachelor's degree in education, business, communications, public policy, or related field.

• 2-4 years of experience in program coordination, student services, recruitment, learner engagement, or related roles.

• Experience with CRM systems (e.g., Salesforce) and data reporting tools.

• Demonstrated experience managing communications and stakeholder relationships.

• Demonstrated ability to independently investigate operational issues and recommend process improvements.

• Ability to work cross-functionally across academic, technical, and operational teams to resolve learner experience challenges.

• Experience developing process documentation and maintaining knowledge base systems

• Experience working with global learners or international partner organizations

• Familiarity with online learning ecosystems or digital education platforms

• Strong written communication skills and comfort drafting structured communications

• Experience interpreting user engagement data and translating insights into actionable outreach strategies

• Experience supporting retention or persistence initiatives

Minimum Qualifications:

Bachelor's degree in a field appropriate to the area of assignment AND three (3) years of related experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse

• Frequently required to stand for varying lengths of time and walk moderate distances to perform work

• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts

• Ability to clearly communicate to perform essential functions.

• Use office equipment including a calculator, telephone, computer (monitor, keyboard and mouse), printer, fax and copier.

• This position receives general review of objectives.

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work option

• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required

Department Statement:

The Thunderbird School of Global Management at Arizona State University is one of the finest global leadership and global management schools in the world with both graduate and undergraduate students. Solutions for the planet mean developing problem‐solvers from around the globe. From our world‐renowned faculty representing six continents to hundreds of outstanding students who join us every year from around the world, the Thunderbird School of Global Management welcomes and encourages quality and great value. It is one of the top global leadership and global management schools in the country, highly ranked for academics, practical research, and student outcomes.

Driving Requirement:Driving is not required for this position.

Location:Off-Campus: Phoenix

Funding:Grant Funded

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$20248.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description