Edtech.com's Summary

Goodwill Industries of San Diego County is hiring a Learning and Development Manager. This role involves overseeing learning and development programs, managing a team coordinator, and implementing organizational training strategies. The manager collaborates with department managers and human resources to ensure effective training and development, while also managing the Career Pathway Steps program.

Highlights

Oversees learning and development programs, including onboarding and training programs.
Manages Career Pathway Steps and Paid Training Programs.
Requires advanced knowledge and a minimum of 5 years of relevant experience.
Coordinates with department leaders to ensure training meets organizational goals.
Offers an hourly wage range of USD $36.01 to $40.00.
Requires proficiency in MS Office, MS Project, email, and internet usage.
Develops and designs training curriculum and updates educational content.
Guides Learning and Development staff and collaborates across departments for career advancement opportunities.

Learning and Development Manager Full Description

About Us:

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview:

POSITION SUMMARY:
Oversees the Goodwill Industries of San Diego County’s (GISD) learning and development programs and manages the Learning and Development Coordinator. Promotes, supports, and ensures Department Managers use the Career Pathway Steps program including three-month onboarding plans, Leader Classes and other training opportunities to develop and advance ambassadors. Collaborates with Human Resource Recruiters reviewing and approving qualified candidates for the Paid Training Program. Communicates with management on the hiring and training of trainees to monitor progress. Works with Learning and Development Coordinator to implement the Paid Training Program and facilitate the Career Pathway Steps classes along with other organizational trainings. Works with the Director of Learning and Development to assess organizational needs, design, and implement new training to increase the effectiveness of training programs.

Responsibilities:

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s):

1. Oversees the learning and development programs which include Onboarding, Career Pathway Steps, Paid Training Program, and other organizational training.

2. Ensures the Career Pathway Program, Paid Training Program, and other organizational training are being implemented according to the direction of the of the organization and meet specific outcomes.

3. Manages the implementation and execution of the Career Pathways Leader Step 1, 2, and 3. Monitors the progress of Leader Step 2, and 3 Career Pathway Classes. Provides support with facilitating Career Pathway Classes and Corporate Onboarding.

4. Promotes and ensures Career Pathway Leader Step 1 are in alignment with organizational goals. Visits sites regularly to support and collaborate with managers on finding effective ways to coach their ambassadors and achieve their department outcomes.

5. Assists in facilitating Career Pathway Classes including Management Development Program and 7 Habits of Highly Effective People and other organizational development programs.

6. Makes recommendations to Director of Learning and Development on updating and/or addition curriculum to the Career Pathway Program. Develops and designs the curriculum for the program.

7. Oversees the administration of the ADP Learning Management System ensuring that all department managers are fully trained and confident in using the platform. Recommends and creates Premium course library to supplement Career Pathway Program.

8. Guides the Learning and Development Coordinator in their training and support of Learning and Development Trainers ensuring L&D collaborates with management in providing quality instruction and uses the four-step training to coach their ambassadors and trainees.

9. Ensures the Learning and Development Coordinator works with Trainers to support management in training ambassadors on the Career Pathway 1 classes and in providing extra support in the onboarding of new hires.

10. Works with the Learning and Development Coordinator to promote the Career Pathways Program and to coach managers on using the Leader Step 2 class to prepare ambassadors for Supervisor roles.

11. Guides the Learning and Development Coordinator in completing the 4-, 8- and 12-week assessments for Paid Trainees. Coaches Coordinator on collaborating with management, being objective when addressing and resolving issues with Paid Trainees.

12. Collaborates with department leaders to support the effective placement of participants in the Paid Training Program to achieve desired outcomes.

13. Researches educational opportunities in San Diego and Imperial County regularly to update Education Portal. Promote and informs ambassadors about educational opportunities and tuition reimbursement program for our ambassadors.

14. Works regularly with Career Advisors and Employment Service Manager ensuring workshops offered through Community Employment Centers are updated and provide quality curriculum and instruction according to organizational expectations. Creates and adds workshops as needed.

15. Coaches the Learning and Development team on the departmental and organizational expectations for working together and role-modeling our core values and standards.

16. Reviews, monitors, and provides feedback to the Director of Learning and Development on new training opportunities and improvements for the learning and development programs. Works with the Director of Learning and Development or/and department leaders to develop and implement organizational

training, according to organizational and departmental needs and expectations, to strengthen learning culture and performance efficiency.

17. Ensures Learning and Development course instruction, classes, workshops and departmental trainings are tailored to Adult Learners and can be taught in a vocational training environment so that ambassadors and job seekers can apply the content of the training to their job situation.

18. Ensures that the Learning and Development team provides excellent customer service to our ambassadors before, during and after each training

19. Stays updated on the latest learning and development techniques and technologies

20. Participate in department meetings as scheduled.

21. Perform other miscellaneous duties as assigned or directed. Qualifications:

SKILLS & ABILITIES:

Education: GED or High School education required; AA degree, Certification in related field or combination of education and experience in related field equally 2-year degree required; BA or BS preferred

Experience: Require advanced job knowledge, education, and minimum 5 years experience in related field upon hire or 5 years of GISD experience in level 5 or 6 position, or combination of past experience and GISD experience equally 5 years.

Computer Skills: Excellent computer skills, MS Office, MS Project, email, internet

Certificates and Licenses: Must have a valid CA driver’s license, proof of insurance and driving record acceptable by Goodwill’s insurance company.

Original Job Description