Learning and Development Program Manager

Learning and Development Program Manager

• Manage the annual learning calendar: scheduling, coordinating, and communicating training programs across the enterprise
  
  
• Coordinate facilitation and delivery of learning programs, including sourcing and managing external training partners
  
  
• Own the LMS: enrollment, content uploads, completion tracking, and reporting, including assignment and tracking of state-required and annual in-service training with audit-ready records for state surveys (compliance content is developed in partnership with Clinical leadership)
  
  
• Administer the mentor program for new community leaders: matching participants, coordinating touchpoints, tracking engagement, and using feedback to strengthen the program
  
  
• Deliver a smooth, consistent onboarding experience for corporate team members, managing learning milestones and 90-day touchpoints in coordination with HR Operations
  
  
• Coordinate new hire learning across communities in line with enterprise onboarding standards, partnering with HR Business Partners and community leaders for a consistent, timely experience
  
  

• Design and develop learning content, including e-learning modules, facilitator guides, job aids, and digital learning experiences, in partnership with subject matter experts and People and Operations leaders
  
  
• Design for our frontline workforce: mobile-first, short-format, and available in Spanish and other languages as needed, so learning fits around shift schedules
  
  
• Use AI tools to create and iterate on content efficiently: drafting scripts, building assessments, generating scenario-based learning, and adapting materials for different audiences and formats
  
  
• Evaluate emerging learning platforms and tools, and recommend where new technology can improve learning effectiveness or reduce production time
  
  
• Experiment with new delivery methods such as microlearning, video, simulation, and peer learning, and assess their fit for our team members and operating environment
  
  

• Track and report on learning metrics, including compliance completion, time to competency, 90-day retention of onboarded team members, program effectiveness, and participation trends by community and function
  
  
• Serve as the day-to-day point of contact for training questions and requests
  
  

• Bachelor's degree in Human Resources, Education, Instructional Design, Communications, Business, or a related field
  
  
• 3+ years of experience in learning and development (L&D), instructional design, HR program management, or a related role
  
  
• Demonstrated ability to design and build learning content, not just coordinate it
  
  
• Strong project management skills; able to manage multiple programs and deadlines at once
  
  
• Excellent written and verbal communication skills; comfortable working with all levels of the organization
  
  
• Curiosity about learning technology and a track record of testing and adopting new tools (for example, AI content creation)
  
  
• LMS administration and compliance training tracking in a regulated environment preferred
  
  
• Senior living, healthcare, or multi-site operations experience a plus
  
  
• Ability to travel up to 35% to communities for training delivery and onboarding