Edtech.com's Summary

JDA TSG is hiring a Learning and Development Specialist. This role involves designing engaging digital learning content using tools like Articulate 360 and facilitating virtual training sessions with platforms such as Microsoft Teams and Zoom. The specialist collaborates with stakeholders to analyze performance gaps and update training materials to enhance associate proficiency and learner experience.

Highlights

Design interactive e-learning modules, microlearning videos, and facilitator guides using Articulate 360, Vyond, Synthesia, and Adobe Learning.
Facilitate live virtual onboarding, leadership workshops, and continuing education sessions via Microsoft Teams and Zoom.
Partner with Operations, HR, and client leadership to analyze performance gaps and improve training effectiveness.
Require at least 4 years of virtual facilitation and instructional design experience or a related Bachelor's degree with 2+ years experience.
Mastery of adult learning frameworks and instructional design methodologies in high-volume operational environments.
Proficiency in digital content creation tools and virtual collaboration platforms.
Strong critical thinking and problem-solving abilities to identify root causes of performance issues and coach employees.
Maintain a dedicated home office setup for reliable virtual delivery and multitasking.
Salary range from USD $90,000 to $100,000 per year.

Learning and Development Specialist Full Description

Overview:

Learning & Development Specialist (Content & Facilitation)

At JDA TSG, we equip top-tier brands with specialized talent, business process expertise, and technology solutions. As our Learning & Development (L&D) Specialist, you will shape how our associates and leaders learn, grow, and perform. You will spend 50% of your time creating modern, engaging digital learning content and 50% of your time facilitating virtual training sessions, ensuring our teams achieve rapid time-to-proficiency while delivering an exceptional candidate and learner experience.

Why This Role Matters

Learning isn't about fixing gaps, it's about creating momentum for what's possible. By building pathways for growth and opening doors to new opportunities, your work transforms careers, builds confidence, and directly empowers our people to reach their personal and professional goals.

What You Will Do:

Instead of static task lists, here is how your time, tools, and daily impact break down:

· 50% Content Design & Digital Innovation: You will use instructional design frameworks and platforms like Articulate 360, Vyond, Synthesia, and Adobe Learning to build interactive e-learning modules, microlearning videos, facilitator guides, and job aids. You will translate complex servicing policies, regulatory requirements, and client software workflows into clear, engaging content. Success in content creation is measured by content accuracy, on-time delivery, material adoption rates, and reduction in knowledge decay through high 30- and 60-day post-training retention pulse scores.

· 50% Virtual Facilitation & Leader Coaching: You will leverage Microsoft Teams and Zoom to deliver live, interactive onboarding programs, leadership workshops, and continuing education sessions. You will apply adult learning principles to create an encouraging environment for diverse learning styles. Success in facilitation is measured by post-training assessment scores, overall learner Net Promoter Scores (NPS), positive candidate experience ratings, and a faster time to first value / time to independent production for new cohorts.

· Stakeholder Collaboration & Continuous Improvement: You will partner closely with Operations, HR, and client leadership to analyze performance gaps using internal dashboards and LMS tracking. You will determine whether performance issues require training, coaching, or process clarification, continuously updating training assets as operational requirements evolve. Who You Are:

To feel confident and equipped from day one, you need:

· At least 4 years of virtual facilitation and instructional design experience, or a Bachelor’s degree in Learning & Development, Instructional Design, Organizational Development, or Business paired with 2+ years of hands-on experience.

· Demonstrated mastery of adult learning frameworks and instructional design methodologies applied to high-volume operational or servicing environments.

· Proven proficiency using digital content tools (such as Articulate 360, Vyond, or Synthesia) and virtual collaboration platforms (Microsoft Teams or Zoom).

· Strong critical thinking and problem-solving skills, with a track record of identifying root-cause performance gaps and coaching employees toward higher confidence and quality output.

· A dedicated home office environment equipped for reliable virtual delivery, active video engagement, and seamless multi-system management. Posted Salary Range: USD $90,000.00 - USD $100,000.00 /Hr.

Original Job Description

Overview:

Learning & Development Specialist (Content & Facilitation)

Why This Role Matters

Instead of static task lists, here is how your time, tools, and daily impact break down:

To feel confident and equipped from day one, you need:

· Demonstrated mastery of adult learning frameworks and instructional design methodologies applied to high-volume operational or servicing environments.

· Proven proficiency using digital content tools (such as Articulate 360, Vyond, or Synthesia) and virtual collaboration platforms (Microsoft Teams or Zoom).

· Strong critical thinking and problem-solving skills, with a track record of identifying root-cause performance gaps and coaching employees toward higher confidence and quality output.

Let me find your next job.

Thanks - you're signed up.

Learning and Development Specialist

Edtech.com's Summary

Learning and Development Specialist Full Description

Learning & Development Specialist - Oakbrook, IL

Learning Support Specialist (Writing) Part-Time

Organizational Learning & Development Team Lead

Learning & Development Specialist

Client Learning Programs Specialist