Learning Delivery Specialist III

🇺🇸 Tucson, AZ

🕑 Full-Time

💰 TBD

💻 Learning & Development

🗓️ May 7th, 2025

Edtech.com's Summary

ALORICA is hiring a Learning Delivery Specialist III. This role involves leading and mentoring a team of trainers to deliver high-quality training, conducting quality assurance audits, and implementing improvements. The position emphasizes collaboration with other departments to align training initiatives with business goals and requires analyzing data to enhance training outcomes.

Highlights

Main responsibilities include leading a team of trainers and overseeing the development and evaluation of training programs.
Requires strong knowledge of adult learning principles and instructional design methodologies.
Proficiency in Microsoft Office Suite and learning management systems is necessary.
Compensation details not specified.
Requires a Bachelor’s degree in education, Human Resources, or a related field.
Experience in training and development management within a BPO or customer service environment is essential.
Fluency in English is required.
The position is full-time with a day shift schedule.

Learning Delivery Specialist III Full Description

Learning Delivery Specialist III

Tucson, AZ, United States

ALORICA ACADEMY HOME PAGE (Connect and learn more about Step Up Programs, view different keys roles and competencies required)

Job Summary:
The Training Supervisor plays a crucial role in ensuring the success of Alorica Egypt's training initiatives. This position is responsible for overseeing the development, implementation, and evaluation of training programs for our customer service representatives. The ideal candidate will have a strong understanding of adult learning principles, instructional design, and performance management.

Key Responsibilities:

Lead and mentor a team of trainers to ensure consistent delivery of high-quality training.
Foster a positive and collaborative work environment.
Provide ongoing coaching and development opportunities for team members.
Monitor and maintain the quality standards of training programs.
Conduct regular quality assurance audits to identify and address any issues.
Implement corrective actions to improve training effectiveness.
Stay updated on industry trends and best practices in training and development.
Identify opportunities for process improvement and implement innovative solutions.
Collaborate with other departments to ensure alignment of training initiatives with overall business goals.
Conduct regular assessments and evaluations to measure the effectiveness of training programs.
Analyze training data to identify areas for improvement and make data-driven recommendations.

Qualifications and Skills:

Bachelor’s degree in education, Human Resources, or a related field.
Proven experience in training and development management, in a BPO or customer service environment.
Strong knowledge of adult learning principles and instructional design methodologies.
Excellent communication and presentation skills, both verbal and written.
Proficiency in Microsoft Office Suite and learning management systems.
Strong organizational and time management skills..
Fluency in English

Job Identification
227974
Job Category
Operations Support
Posting Date
05/07/2025, 01:17 AM
Locations
1650 South Research Loop, Tucson, AZ, 85710, US
Apply Before
07/16/2025, 01:17 AM
Degree Level
High School Graduate
Job Schedule
Full time
Job Shift
Day

Original Job Description

Learning Delivery Specialist III

Tucson, AZ, United States

Lead and mentor a team of trainers to ensure consistent delivery of high-quality training.
Foster a positive and collaborative work environment.
Provide ongoing coaching and development opportunities for team members.
Monitor and maintain the quality standards of training programs.
Conduct regular quality assurance audits to identify and address any issues.
Implement corrective actions to improve training effectiveness.
Stay updated on industry trends and best practices in training and development.
Identify opportunities for process improvement and implement innovative solutions.
Collaborate with other departments to ensure alignment of training initiatives with overall business goals.
Conduct regular assessments and evaluations to measure the effectiveness of training programs.
Analyze training data to identify areas for improvement and make data-driven recommendations.

Qualifications and Skills:

Bachelor’s degree in education, Human Resources, or a related field.
Proven experience in training and development management, in a BPO or customer service environment.
Strong knowledge of adult learning principles and instructional design methodologies.
Excellent communication and presentation skills, both verbal and written.
Proficiency in Microsoft Office Suite and learning management systems.
Strong organizational and time management skills..
Fluency in English