PointClickCare
Learning Designer
ADDIE
Canva
Edtech.com's Summary
PointClickCare is hiring a Learning Designer to lead the design and development of workflow-based learning experiences for customers, partners, and internal teams across various segments. The role involves partnering with product and customer-facing teams to identify adoption needs, define success metrics, and create engaging, accessible learning solutions using modern design and AI-enabled tools, while continuously measuring and improving effectiveness.
Highlights
- Lead end-to-end learning initiatives including planning, discovery, and execution aligned with customer workflows and product releases.
- Design and develop diverse learning materials such as eCourses, videos, job aids, and in-app performance support following adult learning and accessibility principles.
- Define and implement evaluation strategies using learner feedback, data analysis, and customer input to enhance learning impact.
- Collaborate with product SMEs and customer-facing teams to tailor prescriptive learning recommendations that drive adoption and enablement.
- Apply AI-enabled tools (e.g., Articulate 360, Canva, Parta.io) for research, drafting, storyboarding, and media creation while ensuring accuracy and brand consistency.
- Minimum of 5+ years experience in adult learning design for software products or complex processes with strong methodology expertise (ADDIE, agile).
- Preferred qualifications include education/certification in instructional design or related fields and healthcare software or senior living industry familiarity.
- Annual base salary range is $81,000 - $90,000 plus bonus and benefits.
- Requires occasional travel for onboarding and team events, including to offices in Mississauga and Salt Lake City.
- Works closely with cross-functional teams including Product, Customer Success, Customer Support, and Professional Services.
Learning Designer Full Description
(US) Learning Designer
Remote, USA
PointClickCare – Professional Services /
Full-Time /
Remote
Team Summary:
The Learning Design & Technology team is a collaborative group dedicated to designing impactful, workflow‑based learning experiences that drive customer confidence, adoption, and value. The team partners closely with Product and customer‑facing teams to shape learning journeys that support customers from implementation through ongoing use. By combining strong learning design practices with scalable technology and data, the team ensures learning is intentional, measurable, and continuously improved.
Job Summary:
The Learning Designer leads end‑to‑end learning design for PointClickCare customers, partners, and internal product education across all customer segments, including Senior Care, Practice Groups, and Payer, Provider & Convener. This role partners directly with Product SMEs and customer-facing teams to diagnose adoption and enablement needs, define success metrics tied to customer outcomes and time-to-value, and recommend a prescriptive learning approach aligned to customer workflows. The Learning Designer designs and develops engaging, accessible learning experiences using modern visual design and AI-enabled tools, and owns the evaluation of artifacts by continuously measuring impact and iterating with Learning Technology Specialists and business partners to tell the story of learning value.
Key Responsibilities
- Learning strategy, discovery, & initiative ownership: Take the front seat on learning initiatives by leading project plans/timelines, discovery, decision-making, and execution. Partner closely with Product, Customer Success, Customer Support, Professional Services, and other SMEs to understand customer workflows, business goals, and learner needs while negotiating scope and content accuracy. Diagnose adoption and enablement gaps, define desired outcomes, and translate insights into prescriptive workflow-based learning journeys that scale with product releases and new product introductions (NPI) and align to key moments across the customer lifecycle, including onboarding, adoption, and major product releases.
- Learning design & development: Design and develop high-quality learning experiences across formats (eCourses, videos, job aids, virtual or in-person live event materials, and in-app performance support). Apply adult learning principles, visual design standards, accessibility best practices, and AI-enabled tools to produce learning that is relevant, engaging, and easy to use.
- Measurement, evaluation & continuous improvement: Own the evaluation strategy for learning solutions by defining success measures, collecting learner feedback, customer input, and utilization data, then analyzing results to identify what’s working and what needs to change. Partner with Learning Technology Specialists and other teams to enable data collection and reporting, surface insights, and iteratively improve learning based on evidence.
- Innovation & continuous improvement: Contribute to the evolution of learning design practices by applying new approaches, tools, and templates to improve the quality, relevance, and effectiveness of learning solutions. Identify opportunities to enhance learning experiences and share recommendations with the broader team.
Minimum Requirements:
- 5+ years designing and developing adult learning solutions for software products or complex processes.
- Strong expertise in learning design methodologies (e.g., ADDIE, agile learning development) including evaluation.
- Proven ability to lead learning initiatives end- to-end (scope, plan, stakeholders, delivery).
- Advanced skill using modern learning authoring and visual design tools (e.g.,
- Articulate 360, Canva, Parta.io, Clueso, and AI-enabled technologies).
- Experience partnering directly with SMEs and customer-facing teams to deliver prescriptive learning recommendations grounded in customer workflows.
- Data-informed mindset by defining learning success metrics and using insights (surveys, usage/engagement data, qualitative feedback) to evaluate and iterate.
- Comfort using AI-enabled tools responsibly to accelerate research, drafting, storyboarding, media creation, and quality checks while maintaining accuracy, privacy, and brand standards.
Preferred Requirements:
- Education/certification in instructional design, adult education, learning experience design, or related field.
- Experience with healthcare software and/or knowledge of LTPAC / senior living industry.
- Familiarity with PointClickCare solutions, personas, and product release / go-to-market cycles.
$81,000 - $90,000 a year
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $81,000 - $90,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $81,000 - $90,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
#LI-Remote #LI-SG1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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