Learning & Development Coordinator

About Proficient Auto Logistics
Proficient Auto Logistics (PAL) is a trusted national leader in finished vehicle transport. With an operating fleet of over 1,350 trucks, we ship more than four million units annually across the U.S. and Canada – safely, efficiently, and with customer service standards at the forefront. We’re a key partner for 100% of global OEMs who serve the domestic market, including dealerships, auctions, fleet providers, and EV manufacturers. Comprised of nine operating companies organized into two regions and supported by over 1,650 logistics professionals, we deliver seamless national coverage, while maintaining the flexibility to meet local demands.

Job Summary
The Learning & Development Coordinator reports to the Manager of Learning & Development within Proficient Safety Services, a PAL company, and supports the design, delivery, and continuous improvement of training programs for managers, office staff, drivers, and shop personnel in auto haul operations. The role develops and updates curriculum on company policies, FMCSA, DOT, OSHA, and EPA regulations, safe operating practices, and technology platforms; coordinates onboarding orientations and ongoing instruction; tracks completion and competency; and partners with Driver Development, Safety, Operations, and Human Resources to align learning with performance, compliance, and retention goals.

Essential Duties and Responsibilities
Design, schedule, and deliver engaging onboarding orientations and ongoing training programs for drivers, owner-operators, and shop personnel, ensuring alignment with FMCSA/DOT, OSHA, EPA regulations, company policies, safety standards, and customer requirements.Develop and update training materials, including manuals, toolkits, videos, eLearning content, and job aids relevant to auto haul operations, ELD/HOS, safe operating practices, and technology platforms.Develop and deliver certification and qualification programs for driver mentors and safety/quality coaches to ensure consistent, high-quality coaching and on-the-job training.Collaborate with Quality, Safety, Claims Management, and Driver Development to deliver quality reset training and reinforce quality standards for cargo inspections, documentation, and the use of quality systems to support consistent performance and customer expectations.Maintain and administer the Learning Management System (LMS), including course setup, enrollment, tracking of completions and certifications, and data integrity.Monitor training completion, compliance deadlines, and competency requirements; generate reports and dashboards to track effectiveness, identify gaps, and support continuous improvement.Conduct needs assessments and gather feedback from drivers, shop personnel, managers, office staff, and operations teams to identify skill gaps and recommend targeted training solutions.Partner with Safety, Operations, Driver Development, Human Resources, Regulatory Compliance, and Corporate Communication teams to integrate safety/quality protocols, corrective actions, and performance goals into learning programs.Coordinate logistics for in-person, virtual, and blended training sessions, including scheduling, materials preparation, communications, and participant support.Coordinate with Recruiting to track and monitor new-hire progress and report training hours to Human Resources for new-hire driver and mentor training pay.Support new-hire onboarding by reinforcing company culture, safety expectations, and contractual requirements while providing feedback to Operations on driver readiness.Assist with the development and evaluation of training programs to ensure they remain current, practical, and effective in reducing risk and supporting retention.Maintain accurate training records and documentation to support audits, regulatory compliance, and organizational reporting.Perform other duties as assigned to support organizational objectives.

Requirements
High school education required. Bachelor’s Degree in Learning & Development or related field preferred.Minimum of three (3) years of work experience preferred.

Skills and Abilities
Excellent written and oral communication skillsStrong time management and organizational skillsStrong analytical and critical thinking skillsStrong knowledge of adult learning principles and training methodologiesStrong proficiency in Microsoft Office software (MS Word, Excel, PowerPoint, and Outlook)Ability to build and nurture relationships with driversAbility to work in a fast-paced environmentAbility to make time-sensitive deadlines and manage multiple tasksKnowledge of FMCSA/DOT rules and regulationsWillingness to travel up to 30%

EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.