Learning & Development Manager

Learning & Development Manager - Hybrid

• Full-Time
• Hybrid
• Nashville, TN 37214, USA

• Design instructor-led, virtual, blended, and self-paced learning that connects business priorities to clear learning outcomes and practical application.
• Create polished, original content, including facilitator guides, presentations, digital learning, videos, job aids, assessments, toolkits, and performance support resources.
• Translate complex, technical, or loosely defined topics into clear, engaging learning experiences using storytelling, visual design, interaction, and practice.
• Develop learning pathways and curricula that support onboarding, manager and leadership capability, career growth, role readiness, and other organizational priorities.
• Evaluate learning effectiveness and refine content, delivery methods, and learner experiences based on feedback and results.

• Facilitate engaging, inclusive learning for individual contributors, people leaders, senior leaders, and cross-functional groups, encouraging participation, reflection, discussion, and practical application.
• Adapt content, tone, pace, and delivery methods to the audience, business context, and learning environment while maintaining learning objectives.
• Prepare internal facilitators and subject matter experts through practical materials, rehearsal, coaching, and feedback.

• Own assigned learning programs and projects from discovery through evaluation, bringing structure and accountability to work with evolving requirements.
• Develop project plans, milestones, workflows, stakeholder roles, communications, success measures, and quality checkpoints; identify risks and elevate decisions when needed.
• Research learning technologies, platforms, and external resources; recommend solutions that balance learner experience, business needs, practicality, and cost, and support implementation of approved solutions.

• Partner with leaders and subject matter experts to identify learning needs, challenge assumptions constructively, and recommend solutions that balance creativity, practicality, and business value.
• Build trusted relationships across a matrixed organization, communicate recommendations and tradeoffs clearly, and influence progress without direct authority.
• Explore emerging learning practices, facilitation techniques, and generative AI, translating promising ideas into responsible, useful improvements.

• Bachelor’s degree in learning and development, instructional design, education, human resources, organizational development, business, or a related field; equivalent relevant experience may be considered.
• 6+ years of experience in learning and development, instructional design, talent development, training, organizational development, or a related field, including substantial hands-on responsibility for designing, facilitating, and implementing learning solutions across multiple stakeholders.
• Demonstrated experience independently leading learning initiatives from needs identification through design, delivery, evaluation, and continuous improvement.
• Experience facilitating engaging learning for varied audiences, including people leaders and cross-functional groups.
• Ability to share work samples or walk through examples demonstrating your approach to learning design, content development, and facilitation. Anonymized samples are welcome.

• Strong working knowledge of adult-learning principles, instructional design, facilitation practices, and practical learning evaluation.
• Creative, learner-centered approach with strong visual and written storytelling skills and the judgment to match the solution to the need.
• Ability to translate complex or loosely defined business needs into practical learning solutions, creating structure and clarity as priorities and requirements evolve.
• Confident facilitation skills, with the ability to connect with varied audiences and adjust in the moment while maintaining credibility and learning objectives.
• Strong project management, organization, prioritization, and follow-through, with the ability to manage competing priorities and deliver high-quality work.
• Clear communication and collaborative relationship-building skills, with openness to feedback and the ability to influence without direct authority.
• Proficiency with Microsoft PowerPoint, Teams, and related Microsoft 365 applications, plus experience with learning management systems and digital content-authoring tools.
• Curiosity, adaptability, and a continuous-improvement mindset, with a willingness to test ideas, learn quickly, and challenge conventional approaches when appropriate.
• Ability to travel periodically and adjust working hours when business or learner needs require it.

• Experience with platforms and tools such as Absorb, Articulate 360, Adobe Captivate, AhaSlides, or comparable solutions.
• Experience using generative AI and related digital tools to support content development, facilitation preparation, and learning workflows, with attention to accuracy, confidentiality, and responsible use.
• Experience supporting corporate employee populations, ideally within a multi-brand, shared-services, retail, or geographically dispersed organization.
• Experience designing onboarding, manager, leadership, career-development, or high-potential programs.
• Relevant learning or facilitation certification.