Edtech.com's Summary

Western Governors University is hiring a Learning Development Operations Analyst to support data-driven decision making within its Program Development organization. The role translates reporting needs from leadership and cross-functional stakeholders into dashboards and data solutions that make project health and operational performance visible. Data extraction, validation, and documentation across multiple systems keep program development decisions accurate and well-informed.

Highlights

Design reports and dashboards that communicate project status and program outcomes to technical and non-technical audiences
Partner with project managers and department leaders to translate data needs into reporting tasks
Identify and integrate data sources across project management, workflow, and enterprise systems
Perform quality assurance checks on data outputs before delivery to stakeholders
Document data definitions, sources, and report logic for institutional knowledge
Contribute to process improvement by automating data collection and streamlining workflows
Bachelor's degree in data analytics, information systems, business, or a related field
Two years of experience in data extraction, reporting, analytics, or project management
Proficiency with reporting tools such as SmartSheet, ServiceNow, or CODA
Salary range of $68,300 to $102,500 annually

Learning Development Operations Analyst Full Description

If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders.

Grade: Professional 307

Pay Range: $68,300.00 - $102,500.00

Job Description

Supports data-driven decision making within the Program Development organization by identifying, curating, and communicating data from Program Development systems to meet the reporting requirements of leadership and cross-functional stakeholders. Translates data requirements into actionable reports, dashboards, and data solutions that make project health, output quality, and operational performance visible and accessible. Partners with internal teams and system owners to locate, validate, and integrate data from multiple sources, ensuring the information used to guide program development decisions is accurate, timely, and well-documented.

Primary Responsibilities

Partners with leadership, project managers, and department decision-makers to understand data needs and translates those needs into specific data capture and reporting tasks
Identifies relevant data sources across Program Development systems (e.g., project management tools, workflow tools, enterprise systems) and determines the most effective methods for extracting and compiling that data
Works with team members and integration developers to access required data, resolve data discrepancies, and establish repeatable data feeds where possible
Designs and builds reports, dashboards, and data visualizations that clearly communicate project status, operational metrics, and program development outcomes to both technical and non-technical audiences
Maintains and updates existing reports and dashboards to reflect evolving business needs, ensuring data accuracy and consistency over time
Documents data definitions, sources, extraction methods, and report logic to support transparency and institutional knowledge
Performs quality assurance checks on data outputs to ensure completeness and accuracy before delivery to stakeholders
Supports ad-hoc data requests by gathering, compiling, and formatting information within established timelines
Assists in the reporting of objectives and key results (OKRs) and operational metrics as directed by leadership
Contributes to process improvement efforts by identifying opportunities to automate data collection, streamline reporting workflows, and reduce manual effort
Maintains organized records of all data products, report versions, and related documentation
Participates in and contributes to regular team and department meetings; performs other related duties as assigned

Qualifications

This is a full-time role that is on-site in Salt Lake City, Monday through Friday, during regular business hours.

This is an operations role first, with data and project skills supporting the work. The strongest candidate should sit at the intersection of operations + project coordination + reporting/data + process improvement.

Knowledge, Skills, and Abilities

Solid analytical and problem-solving skills with the ability to work through ambiguous data requirements
AI-fluency and strong aptitude for learning new technology
Strong skills in data extraction, compilation, and validation from structured and semi-structured sources
Proficiency in building reports and dashboards using tools such as CODA, SmartSheet, ServiceNow, or similar platforms
Working knowledge or willingness to develop querying skills within the first year
Strong attention to detail and commitment to data accuracy and integrity
Effective written and verbal communication skills, with the ability to explain data findings to non-technical stakeholders
Ability to manage multiple concurrent data requests and prioritize work based on leadership direction; strong organization and documentation skills
Ability to build productive working relationships with colleagues across departments to facilitate data access and collaboration
Comfort working in a fast-paced, onsite environment with shifting priorities
Familiarity with project management concepts and tools

Education

Bachelor's degree in a related field of study (data analytics, information systems, business, education, project management, or similar)

Experience

Two (2) years of related work experience, which includes experience with data extraction, reporting, analytics, product management, and/or project management
Experience working with multiple data systems or platforms to compile information for reporting purposes
Experience in operations, business operations, program operations, or a similar operational environment, with responsibility for supporting and improving day-to-day processes and workflows
Experience with project coordination or project management, including tracking timelines, deliverables, dependencies, priorities, and stakeholder needs
Experience using data, reporting, and operational metrics to identify trends, support decision-making, and evaluate business or process performance
Experience identifying opportunities for process improvement, developing solutions, and supporting implementation of more efficient and effective workflows
Experience working cross-functionally with multiple stakeholders to coordinate work, solve operational challenges, and move initiatives forward
Demonstrated ability to balance operational execution, project support, data analysis, and continuous improvement in a dynamic environment

Preferred Qualifications

Experience in higher education or program/curriculum development environments
Proficiency in SQL, Tableau, Power BI, or similar data tools
Experience with project management tools, such as Smartsheet and Service Now
Familiarity with learning management systems or student information systems
Scrum Master certification
Six Sigma Green Belt certification

Travel

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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Learning Development Operations Analyst

Edtech.com's Summary

Learning Development Operations Analyst Full Description

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