Edtech.com's Summary

Duke Energy is hiring a Learning & Development Senior Operations & Insights Consultant. The role manages learning technologies, analytics, and vendor operations to deliver actionable insights that support learning effectiveness and operational excellence. The consultant develops reports and dashboards, maintains data quality, and partners with program leaders to optimize learning investments and business outcomes.

Highlights

Administer and manage learning management systems (LMS) including course enrollments, completions, and reporting.
Develop dashboards, reports, and analytics to provide insights on learning participation, effectiveness, and business impact.
Oversee vendor administration including contracts, invoices, renewals, and performance monitoring.
Analyze learning and operational data to identify trends and recommend improvements.
Partner with program leaders to define success metrics and evaluation strategies.
Bachelor’s degree with 3+ years related experience, or HS/GED with 7+ years related experience required.
Experience with LMS administration, Power BI or similar BI tools, and advanced Microsoft Excel skills preferred.
Strong analytical, problem-solving, and communication skills to translate complex data into actionable insights for non-technical audiences.
No travel required; hybrid work model.
No visa sponsorship; ability to work lawfully in the U.S. required.

Learning & Development Senior Operations & Insights Consultant Full Description

Learning & Development Senior Operations & Insights Consultant

Hybrid

Charlotte, NC

Full time

Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Saturday, September 12, 2026

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

The Learning & Development Senior Operations and Insights Consultant serves as the team’s subject matter expert for learning technologies, analytics and operational insights. The role manages learning platforms, reporting, measurement, vendor operations, and investment tracking, while transforming data into actionable insights that support learning effectiveness, operational excellence, and informed business decisions.

Key Responsibilities

Administer learning technologies, including the LMS, ensuring accurate course administration, enrollments, assignments, completions, and reporting.
Curate learning content and pathways, identify content gaps and recommend learning resources aligned to enterprise capability needs.
Maintain data quality and resolve routine system, access, and reporting issues.
Develop dashboards, reports and analytics that generate actionable insights into participation, utilization, effectiveness, investments, and business outcomes.
Analyze learning, operational and feedback data to identify trends and recommend continuous improvements.
Partner with program leaders to define success measures, evaluation strategics, and reporting requirements.
Manage learning vendor administration, including contracts, licenses, invoices, renewals, and learning investments.
Monitor vendor performance and reconcile data across learning systems, financial records, and program information to ensure accurate reporting and informed decision making.
Document processes, data definitions, reporting methods, and system procedures.
Identify opportunities to automate, standardize, and improve learning operations.
Partner with the Coordinator to ensure that program activity is accurately reflected in systems and reports.

Required Qualifications

Bachelor’s degree and 3 plus years of related experience OR
HS/GED and 7 plus years related work experience in lieu of a degree

Preferred Qualifications

Bachelor’s degree in Business Analytics, HR, Learning, Information Systems or related field.
Three or more years of experience in learning operations, learning technologies, analytics, reporting, business operations or a related analytical role.
Experience administering an LMS, developing dashboards and supporting vendor administration or investment reporting preferred.
Strong analytical and critical thinking skills with the ability to interpret complex data, identify trends, and develop actionable recommendations.
Advanced Microsoft Excel skills, including data modeling, cleansing, pivot tables, and analysis of large data sets.
Experience developing dashboards and data visualizations using Power BI or similar business intelligence tools.
Experience analyzing and synthesizing data from multiple systems to support strategic decision making.
Experience administering learning technologies, including Learning Management Systems (LMS), and reporting on learning effectiveness and operational performance.
Strong problem solving, communication, and consulting skills with the ability to translate complex data into clear, actionable insights for non-technical audiences.

Mobility Classification - Hybrid

#LI-PG1

#LI-Hybrid

Travel RequirementsNot required

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

Original Job Description

Learning & Development Senior Operations & Insights Consultant

Hybrid

Charlotte, NC

Full time

More than a career - a chance to make a difference in people's lives.

Position Summary

Key Responsibilities

Administer learning technologies, including the LMS, ensuring accurate course administration, enrollments, assignments, completions, and reporting.
Curate learning content and pathways, identify content gaps and recommend learning resources aligned to enterprise capability needs.
Maintain data quality and resolve routine system, access, and reporting issues.
Develop dashboards, reports and analytics that generate actionable insights into participation, utilization, effectiveness, investments, and business outcomes.
Analyze learning, operational and feedback data to identify trends and recommend continuous improvements.
Partner with program leaders to define success measures, evaluation strategics, and reporting requirements.
Manage learning vendor administration, including contracts, licenses, invoices, renewals, and learning investments.
Monitor vendor performance and reconcile data across learning systems, financial records, and program information to ensure accurate reporting and informed decision making.
Document processes, data definitions, reporting methods, and system procedures.
Identify opportunities to automate, standardize, and improve learning operations.
Partner with the Coordinator to ensure that program activity is accurately reflected in systems and reports.

Required Qualifications

Bachelor’s degree and 3 plus years of related experience OR
HS/GED and 7 plus years related work experience in lieu of a degree

Preferred Qualifications

Bachelor’s degree in Business Analytics, HR, Learning, Information Systems or related field.
Three or more years of experience in learning operations, learning technologies, analytics, reporting, business operations or a related analytical role.
Experience administering an LMS, developing dashboards and supporting vendor administration or investment reporting preferred.
Strong analytical and critical thinking skills with the ability to interpret complex data, identify trends, and develop actionable recommendations.
Advanced Microsoft Excel skills, including data modeling, cleansing, pivot tables, and analysis of large data sets.
Experience developing dashboards and data visualizations using Power BI or similar business intelligence tools.
Experience analyzing and synthesizing data from multiple systems to support strategic decision making.
Experience administering learning technologies, including Learning Management Systems (LMS), and reporting on learning effectiveness and operational performance.
Strong problem solving, communication, and consulting skills with the ability to translate complex data into clear, actionable insights for non-technical audiences.

Mobility Classification - Hybrid

#LI-PG1

#LI-Hybrid

Travel RequirementsNot required

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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Learning & Development Senior Operations & Insights Consultant

Edtech.com's Summary

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