Edtech.com's Summary

The Metropolitan Transportation Authority is hiring a Learning Experience Designer. The role involves designing, developing, and maintaining interactive digital learning experiences such as eLearning courses, videos, and support resources to enhance employee development and organizational performance. The position collaborates with stakeholders to create scalable, high-quality learning solutions aligned with business needs and accessibility standards.

Highlights

Design and develop interactive eLearning courses, videos, simulations, and performance support materials.
Use eLearning tools like Articulate Storyline and Rise to create engaging digital content.
Apply instructional design, adult learning principles, UX, and visual design to improve learner engagement and retention.
Collaborate with instructional designers, subject matter experts, and stakeholders to develop learning strategies.
Maintain learning products for quality assurance, accessibility, and usability across platforms.
Manage multiple projects and meet deadlines in a dynamic environment.
Bachelor's degree in Instructional Design, Educational Technology, or related field with at least 4 years of relevant experience required.
Salary range is $99,568 to $116,163 annually with potential telework one day per week after 30 days of hire.
Preferred qualifications include a Master’s degree and 5+ years of experience in digital learning and multimedia development.
Work may involve travel and hours outside the regular schedule, including evenings and weekends.

Learning Experience Designer Full Description

Learning Experience Designer

Job ID: 17143

Business Unit: MTA Headquarters

Location: New York, NY, United States

Regular/Temporary: Regular

Department: Leadership Development

Date Posted: Aug 31, 2026

Description

JOB TITLE: | Learning Experience Designer
DEPT/DIV: | People
SUPERVISOR: | Assistant Director, Learning Development
WORK LOCATION: | 2 Broadway, New York, NY 10004
HOURS OF WORK: | 8:00 am - 4:30 pm (7.5 hours/day, or as required)
FULL/PART-TIME | FULL
SALARY RANGE: | $99,568 – $116,163
DEADLINE: | Until filled
This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Opening:
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Job Summary:
The Learning Experience Designer is responsible for designing, developing, and maintaining engaging digital learning experiences that support employee development and organizational performance. This role combines instructional design, visual design, multimedia development, and learning technology expertise to create interactive eLearning courses, videos, performance support resources, and learning assets that enhance learner engagement, knowledge retention, and skill development. The position supports the department's digital learning strategy by delivering scalable, high-quality learning solutions that meet business needs and provide a consistent learner experience across the organization.

Responsibilities:

Design and develop interactive eLearning courses, digital learning experiences, simulations, videos, and performance support resources.
Apply principles of visual design, user experience (UX), and adult learning to create engaging and accessible learning solutions.
Translate learning objectives and storyboards into polished, high-quality digital products.
Create and edit graphics, illustrations, animations, audio, and video assets that enhance the learner experience.
Design intuitive navigation, interactions, and learning activities that promote engagement and knowledge retention.
Partner with instructional designers, subject matter experts, and business stakeholders to recommend effective learning strategies and creative approaches.
Develop assessments, knowledge checks, and scenario-based activities that reinforce learning outcomes.
Ensure all learning products align with branding, accessibility, and usability standards.
Conduct quality assurance testing across multiple browsers, devices, and learning management systems.
Maintain and update existing digital learning content based on learner feedback, data, and business needs.
Manage multiple projects simultaneously while meeting established timelines.
Stay informed on emerging trends and best practices in learning experience design, visual communication, and educational technology.
Performs other duties as assigned
Complies with all policies and standards
May be required to work hours outside regular work hours, as applicable
Observes the work performed by contractors, as applicable
Reviews invoices and approves them if the work has contractual standards, as applicable
Addresses performance issues with the contractor when possible, as applicable
Escalates issues to other parties when needed, as applicable

Required Knowledge/Skills/Abilities:

Adult learning principles and instructional design methodologies
Learning experience design and learner engagement strategies
eLearning development tools and technologies, including Articulate Storyline and Rise
Visual design, graphic design, and multimedia production principles
User experience (UX) and accessibility standards
Learning management systems (LMS) and SCORM/xAPI standards
Emerging trends and best practices in workplace learning and development
Designing and developing engaging digital learning experiences
Creating interactive eLearning, videos, graphics, and multimedia assets
Applying visual design principles to communicate complex information effectively
Managing multiple projects and competing priorities
Collaborating with subject matter experts and stakeholders
Troubleshooting technical and design issues
Written and verbal communication
Quality assurance and attention to detail
Ability to transform complex concepts into clear, engaging learning experiences
Ability to exercise sound judgment and work independently with minimal supervision
Ability to solve instructional, technical, and design challenges creatively
Ability to balance learner needs, business requirements, and project constraints
Ability to adapt to changing priorities and deadlines
Ability to evaluate learning solutions and recommend improvements
Ability to build effective working relationships with diverse stakeholders
Ability to learn and apply new technologies, tools, and design approaches
Ability to maintain high standards of quality, consistency, and accessibility

Required Education and Experience:

Bachelor's degree in Instructional Design, Educational Technology, Learning and Development, Education, Graphic Design, Digital Media, Communications, Human Resources, Organizational Development, or a related field.
Minimum 4 years of experience in instructional design, eLearning development, learning experience design, educational technology, multimedia development, or a related field.

The Following is/are preferred:

Master's degree in Instructional Design, Educational Technology, Learning Sciences, Adult Education, Organizational Development, Human Resources Development, or a related field.
Minimum 5 years or more years of experience designing and developing digital learning solutions, including interactive eLearning, multimedia content, video production, and learning technologies.
Project management and content development processes
Analyzing business needs and translating them into learning solutions

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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