Learning Experience Designer

🇺🇸 Remote - US

🕑 Full-Time

💰 $56,000 - $78,000

💻 Instructional Design

🗓️ November 2nd, 2023

SaaS ScreenFlow
About Responsive
Responsive, formerly RFPIO, is the market leader in an emerging new category of SaaS solutions called Strategic Response Management. Responsive customers including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom are using Responsive to manage business critical responses to RFPs, RFIs, RFQs, security questionnaires, due diligence questionnaires and other requests for information. 

Responsive has nearly 2,000 customers of all sizes and has been voted “best in class” by G2 for 13 quarters straight. It also has more than 35% of the cloud SaaS leaders as customers, as well as more than 15 of the Fortune 100. Customers have used Responsive to close more than $300B in transactions to-date. 

About the role:
The Learning Experience Designer is responsible for development and presentation of product training content to customers, partners and employees for successful onboarding and product adoption. Partnering cross-functionally with various internal teams and subject matter experts, this person will play a critical role in our department's ability to scale while improving customer experience.

  • Drive growth by managing, optimizing, and further developing the educational content in Responsive University
  • Deliver engaging, high-impact live and live virtual sessions that drive product adoption for existing and prospective customers
  • Continuously analyze customer base to personalize the learning journey, identify content gaps, and scale the reach of educational material
  • Collaborate cross functionally to ensure consistency of content in order to deliver a unified customer learning journey across all channels
  • Create and deliver product training for Responsive employees, customers and partners
  • Create and deliver materials to reinforce student learning, such as tutorials or guides to what they learned
  • Become an Responsive product expert

Requirements & Critical Skills
  • The ideal candidate is self-motivated with a passion for learning, teaching others, and a growth mindset that embraces change and new approaches.
  • Bachelor’s degree or equivalent experience
  • 2+ years experience creating external, customer facing training curriculum
  • Hands-on working experience delivering group trainings on a technology product both in-person and virtually
  • Strong presentation skills, particularly with training customers in a technological area
  • Proven ability to build and maintain education content for a SaaS platform
  • Ability to quickly understand technical products and effectively present technically complex information in terms that are easy to understand
  • Excellent written and oral communication skills, with exceptional attention to detail and copy proofing.
  • Team player and demonstrates a positive attitude in a results-driven environment.
  • Ability to work in a fast-paced, changing environment with all levels of management.
  • Data-driven approach and strong analytical skills
  • Experience with video editing tools e.g. Screenflow a plus
  • Experience with scripting and recording audio for video tutorials
  • Strong presentation skills, particularly with training customers in a technological area

Compensation range for this role is $56,000-$78,000 total compensation (base plus bonus), depending on experience and location
At Responsive, our mission is to establish ourselves as one of the best places to work by building trust, respecting personal boundaries, valuing work-life balance, promoting diversity, and inclusiveness, and instilling a true sense of ownership and belonging among every employee that will transcend to delighting customers and creating true market value.
  • People feel empowered, supported, and included
  • Trust and transparency are built into the way we work
  • Creativity, curiosity, and continuous improvement are encouraged and nurtured

US-Based Employees can look forward to the following benefits:
💰  Competitive Compensation, Stock Options, Company Bonus
📈  401k with company matching
📚 Unlimited professional development and ongoing learning through LinkedIn Learning Solutions
🏝 3 weeks of paid vacation, paid sick days, dedicated paid COVID days, and paid bereavement
✈  4 week sabbatical after 5 years of service
🧘‍♀️  Weekly virtual yoga sessions
🍀 Mental Wellness Program (EAP) to support your well-being and self-care
🍹 Team events, such as happy hours, off-sites, and team building events
❤️ Best-in-class health benefits, company paid for employee and company contribution for family coverage
🌍Associates based outside of the US will enjoy similar benefits, comparable and specific to their national standards

Responsive is committed to building and fostering a diverse and inclusive culture that we can all be proud of. We encourage people of all cultures, ethnicities, ages, backgrounds, races, national origins, genders, sexual orientations, religions, and abilities to apply for our open positions. If you are also committed to this kind of culture and see yourself joining our team, please apply - we look forward to learning more about you!
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