Learning Experience Designer and LMS Specialist

• Help more people self-serve, faster: Percentage of requests solved with Level 1 resources and average business days from request to publish
• Easy to find and finish: Share of searches on the learning site that lead to launching a resource, plus course completion and pass rates.
• Build once, use often: Percentage of new needs met by reusing or updating existing materials and number of automatic enrollments running correctly
• Reliable, inclusive, and current: Percentage of resources that pass accessibility checks at launch, post-launch issues fixed within five business days, catalog items reviewed or updated in the past twelve months, and required training completed on time.
  
  

• Build and maintain Level-1 catalog assets and auto-curated learning paths using authoring tools and vendor platforms.
• Administer LMS platforms (Dayforce, eLoomi) including enrollments, catalogs, tagging, SCORM/xAPI packaging, and QA.
• Manage the course lifecycle, upgrades, integrations, and feature rollouts in partnership with IT, ensuring smooth learner experience.
• Ensure compliance programs are accurate, current, and auditable, with clear completion records.
• Provide technical and user support, troubleshooting issues and ensuring timely resolution with IT
• Implement automation (rules-based enrollments, reminders/nudges, learning paths) to lift adoption and reduce manual effort.
• Define xAPI/SCORM statement and packaging standards to capture skills signals and completion fidelity.
• Manage a lightweight production bench (contractors/vendors) for peaks, maintaining QA and file standards.

• Operate the single point of entry for Level-1 and Level-2 requests; triage tickets, set SLAs, and publish service catalog offerings and eligibility.
• Define and enforce metadata/tagging standards (skills tags, keywords, synonyms) to improve search → find → use conversion.
• Own content lifecycle: versioning, archival/deprecation rules, reuse tracking, and release notes.
• Dotted-line to Skills Office for taxonomy adherence, tagging standards, xAPI statement design, and synonym lists; Accountable (R) for execution in LMS/LXP.
• Co-run the Level-1 backlog and weekly triage with Programs and Skills Office; prioritize deflection opportunities.

• Convert  and deploy SME content into engaging, accessible self-serve guides, microlearning, and job aids aligned to organizational priorities.
• Build assessments and skills evidence (quizzes, reflections, artifacts) aligned to proficiency targets and program outcomes.
• Support Learning Programs & Facilitation Manager with design evaluation tools, facilitator collateral, and playbooks that support higher-level programs (Levels 2–4).
• Partner with vendors and adjunct facilitators to scale content creation and ensure consistent design quality.

• Coordinate LMS testing, tagging, and launches for improved search and find-use conversion.
• Provide Level-2 “phone-a-friend” consults (1–3 hrs): template selection, quick edits, and routing guidance; document FAQs and knowledge-base articles.
• Provide Level-2 “phone a friend” consult support and create collateral to reinforce higher-level programs.
• Ensure readiness and logistics for both virtual and in-person learning experiences; maintain facilitator toolkits and templates.
• Feed Level-1 analytics into the Skills Pulse and propose components to decompose into self-serve assets after program pilots.

• Develop and deliver dashboards and reports on compliance, adoption, engagement, and NPS.
• Conduct QA reviews of learning assets and recommend enhancements based on analytics and learner feedback.
• Monitor catalog utilization to identify gaps, duplication, and opportunities for automation.
• Publish monthly dashboards covering % demand fulfilled at Level-1, search → find → use conversion, asset reuse rate, time-to-publish, accessibility defect rate, cost/learner (est.), completions, and NPS.
• Run A/B tests on microlearning formats and nudges; recommend improvements based on analytics.

• Programs Pod: intake triage; collateral requests; conversion of program elements to Level-1 (C/R).
• Skills Lead (inside L&D in Option A): standards for skills tags and proficiency evidence (C/A).
• IT/HRIS: SSO, integrations, upgrades; ticket escalation paths (C/I).
• People Analytics: dashboard build, data quality checks (C).
• Compliance/Legal: records, attestations, audit trails (C/I).

• Associate’s degree or equivalent experience in Education or Human Resources field is preferred, or equal relevant skill and experience.
  • Equivalent skills and experience are also acceptable.
• 2-5 years of experience in learning and development, Human Resources, HR systems support or related department. 
• Knowledge and experience of instructional design with success in utilizing and implementing instructional design concepts. 
• Ability to support production and facilitation of learning initiatives to different employee populations.
• Effectively communicate with team members, instructional designers, subject matter experts and management using excellent interpersonal communication skills.
• Demonstrated excellence in customer service skills, problem-solving skills, and process improvement.
• High proficiency in MS Office, especially Excel and PowerPoint, with proficiency at learning new related business and communication technologies. 
• Track record in supporting successful training or related programs. 
• Familiar with traditional and modern training processes and technologies.

• Physical demands are minimal and typical of similar jobs in comparable organizations
• Work environment is representative and typical of similar jobs in comparable organizations
• Local travel as appropriate
• Occasional work some evenings or weekends