Northwestern Mutual
Learning Experience Ops Sr Spec
Edtech.com's Summary
Northwestern Mutual is hiring a Learning Experience Operations Senior Specialist. This role supports the National Training Program by developing operational models, managing learning progression data, coordinating office participation, and enhancing virtual delivery tools to ensure scalable and efficient learning experiences.
Highlights
- Support the operational model and scalability of the National Training Program.
- Coordinate network office participation and track learning progression using LMS and dashboards.
- Maintain and manage SharePoint sites, Excel reports, and program communications.
- Analyze workflow processes and implement improvements for virtual and in-person delivery.
- Communicate with home office and field stakeholders, individual learners, and Financial Representatives.
- Proficient with Microsoft Suite, SharePoint, OneDrive, and virtual delivery platforms such as Zoom.
- Requires a bachelor’s degree in business, education, or related field, or equivalent experience.
- Minimum of 3 years in program or project management or related roles.
- Must work onsite 3 days a week, including Mondays, at the downtown location.
- Compensation ranges from $53,270 to $113,750 depending on geographic location.
Learning Experience Ops Sr Spec Full Description
Learning Experience Ops Sr Spec
13 Feb 2026
Description
Summary:
Responsible for supporting the delivery of the National Training Program team as they drive the learning and development experience for the field. This role will be responsible for supporting the expansion and scalability of the operational model by building standardized processes and integrating technology to deliver and execute the National Training Program.
Primary Duties & Responsibilities:
Support and inform the buildout of the operational model for the National Training Program.
Perform a variety of operational support roles such as:
- Coordination of network office participation in National Training Program offering
- Tracking and documenting of learning progression at an individual and FR level
- Maintaining dashboards, SharePoint sites, excel and Learning Management System reports
- Preparing and providing information and access needed for the National Training experience and team
- Reporting, auditing, collecting and analyzing information and program communications
Support the evolution of virtual delivery by identifying opportunities for enhancements, build out of best practices and evaluation of tools.
Analyze process workflow and implement necessary changes.
Support and inform operational systems for scalability and expansion of the program.
Coordination of multiple learning experiences for participating offices.
Responsible for communication with multiple home office and field stakeholders, as well as individual learners and FRs.
Qualifications:
- Able to work 3 days onsite (Mondays are a required day) at our downtown location
- Requires a bachelor’s degree in business, education or a related field, or an equivalent combination of professional related work experience.
- Minimum of 3 years of program/project management or equivalent experience.
- Strong team player with the ability to work independently by evaluating situations and issues to make good sound judgment and decisions that benefit the team and program.
- Identify efficiencies in processes and procedures effectively with teams to evaluate and implement recommendations.
- Must be able to handle ambiguity, adapt to changing business needs and anticipate and plan for consequences that could have an impact on any aspect of the program.
- Strong consulting and communication skills.
- High degree of detail orientation, organization, and planning skills.
- Expertise with Microsoft Suite of tools, SharePoint, OneDrive and Virtual delivery tools such as Zoom, etc.
#LI-Hybrid
Compensation Range:
Pay Range - Start:
$53,270.00
Pay Range - End:
$98,930.00
Geographic Specific Pay Structure:
Structure 110:
$58,590.00 USD - $108,810.00 USD
Structure 115:
$61,250.00 USD - $113,750.00 USD
We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
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