Edtech.com's Summary

Boston University is hiring a Learning Facilitator, OMAIB, Questrom School of Business. The role supports learners in Questrom’s Online MS in AI in Business, a program launched in Fall 2026 for a global community of professionals, acting as a guide, coach, and thought partner who helps them build critical thinking, responsible AI practices, and executive-level judgment. The facilitator works with learners, faculty, and Student Success teams on course delivery, learner engagement, and assessment oversight.

Highlights

Coach and guide learners through the online program as a thought partner, helping them build critical thinking, responsible AI practices, and executive-level judgment.
Troubleshoot learners’ AI-enabled workflows alongside them without taking over their work, and provide asynchronous support to a global learner community.
Work with faculty, Student Success, and stakeholder teams on course delivery, learner engagement, assessment oversight, and tracking of learner progress.
Help shape a reimagined approach to learner support in an AI-enabled educational setting, working collaboratively in a remote, fast-paced environment.
Master’s degree and at least five years of experience in teaching, coaching, research, or facilitation, including delivering or supporting online learning, preferably at scale.
Hands-on ability to build, test, and troubleshoot AI-enabled workflows in Microsoft Copilot Studio (the anticipated primary platform) or n8n, with working knowledge of prompts, structured outputs, retrieval-augmented generation, tool calling, and human review steps.
Comfort with conditional logic, variables, data mapping, basic JSON, and API connectors, plus the ability to diagnose configuration and output-quality problems and escalate infrastructure issues.
Strong communication skills for explaining technical concepts to experienced professionals from mixed technical backgrounds, and sound judgment in handling sensitive data and verifying AI-generated outputs.
Preferred experience with both Copilot Studio and n8n, Miro or similar visual collaboration tools, online adult learners, learning management systems, and Salesforce or a similar CRM.
Expected hiring range of $71,700 to $100,300 per year for this full-time, regular position.

Learning Facilitator, OMAIB, Questrom School of Business Full Description

Boston University's Questrom School of Business launched the Online MS in AI in Business (AIB) program in Fall 2026. Designed for a global community of learners, the AIB program prepares professionals to lead in an AI-enabled business environment through a curriculum grounded in a problem-first, tools-second approach, responsible AI, innovation, strategy, and leadership. We are currently seeking a Learning Facilitator to support the Mod 2 learner experience. This role is central to delivering a high-quality, student-centered online learning experience and represents a reimagined approach to learner support in an AI-enabled educational environment. The Learning Facilitator serves as a guide, coach, and strategic thought partner who helps learners develop critical thinking, responsible AI practices, and executive-level judgment. The AIB Learning Facilitator will work closely with learners, faculty, Student Success, and stakeholder teams to support course delivery, learner engagement, assessment oversight, learner progress, and continuous improvement across the program experience.

Required Skills

Master's degree required.
Minimum of five (5) years of experience in teaching, coaching, research, facilitation, or a related role.
Prior experience in coaching, facilitation, or a related role, including experience delivering or supporting online learning experiences, preferably at scale.
Strong familiarity with AI use cases, applications, and emerging trends across industries.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly to experienced professionals with mixed technical backgrounds, guide troubleshooting without taking over learners' work, and provide effective asynchronous support.
Understanding of appropriate handling of sensitive data, credentials, and permissions, and the importance of verifying AI-generated outputs.
Demonstrated ability to work collaboratively in a remote and fast-paced environment.
Strong interpersonal, organizational, and problem-solving skills.
Ability to manage multiple priorities and work effectively with diverse stakeholders.
Self-motivated, with a continuous improvement mindset and willingness to learn new tools and technologies.
Comfort working with ambiguity and rapidly evolving technologies, with a demonstrated curiosity and commitment to continuous learning.

Technical Skills Requirement:

Platform experience:

Demonstrated ability to build, test and troubleshoot AI-enabled workflows in Microsoft Copilot Studio or n8n. Copilot Studio is the anticipated primary platform; willingness to learn the selected environment is essential.

Workflow and integration skills:

Comfortable with conditional logic, variables, data mapping, basic JSON, connectors/API calls and reading execution histories.

Applied AI understanding:

Working knowledge of prompts, structured outputs, retrieval-augmented generation (RAG), tool calling and human review/approval steps.

Troubleshooting and evaluation:

Able to diagnose configuration, connection and output-quality problems; compare results against clear criteria; document findings and escalate infrastructure issues appropriately.

Preferred Qualifications:

Hands-on experience with both Copilot Studio and n8n, including relevant Power Automate integrations and knowledge-source configuration.
Experience using Miro, Figma/FigJam, or comparable visual collaboration tools to map workflows, clarify human–AI responsibilities, and facilitate collaborative design discussions.
Miro is the anticipated choice; advanced visual design expertise is not required.
Experience supporting online adult learners, maintaining troubleshooting guides, and reading or adapting Python/Google Colab examples.
Familiarity with learning management systems (LMS) and online collaboration platforms.
Experience with Salesforce or similar CRM systems.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

This position is located at 595 Commonwealth Ave, Questrom School of Business, Boston, MA, United States.

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Learning Facilitator, OMAIB, Questrom School of Business

Edtech.com's Summary

Learning Facilitator, OMAIB, Questrom School of Business Full Description

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