Edtech.com's Summary

Chewy is hiring a Learning Operations Manager to lead and support a team that provides training for the onsite Operations team and PIT forklift training at their Ocala, FL fulfillment center. The role involves partnering with site Operations, HR, Safety, and Recruiting to identify training needs, develop plans, maintain budgets, and support on-the-job training through a network of volunteer trainers.

Highlights

Lead and support a team of Learning and Forklift Coordinators in training operations staff.
Collaborate with site Operations, HR, Safety, and Recruiting to address training gaps and risks.
Manage training budget and develop plans to bridge headcount skill gaps.
Recruit and work with volunteer trainers for on-the-job training programs.
Requires a BA, BS, or equivalent experience with 2-4+ years in training, operations, or learning management.
Knowledge of fulfillment, distribution center, or warehouse processes and flow.
Strong observational, analytical, verbal, and written communication skills.
Experience with LEAN or Six Sigma process improvement methodologies preferred.
Ability to work flexible schedules for a 7-day operation with less than 10% travel.
Skills in planning, prioritizing, relationship building, and meeting tight project deadlines.

Learning Operations Manager Full Description

Learning Operations Manager

Location
Ocala, FL
Category
Human Resources
Full time
R31188

Job Description:

Chewy is looking for a Learning Operations Manager to join our Learning Team onsite in our Ocala, FL fulfillment center! In this role, you will lead and support a team of Learning And Forklift Coordinators who support and train the onsite Operations team in job processes and PIT training. An effective LOM partners closely with the site Operations team to identify potential risk to trained headcount and develops plan for the team to execute training that bridges the gap, while maintaining a training budget. Our Learning teams support on-the-job training with a team of operations trainers who volunteer to train newly hired, peers; our Learning leaders spend time working with operations to identify future trainers and recruit them to participate in the program. Our Learning Operations Managers build and maintain effective partnerships with site Operations, but also with HR, Safety, and Recruiting.

What you'll need:

BA, BS or equivalent experience
2-4+ years guiding a team within a training/learning, operations or similar function
Understanding of fulfillment/distribution center/warehouse processes and flow
Well-developed observational and analytical skills
Effective verbal and written communications skills
Able to work flexible schedules / shifts as needed for 7 day operation
Validated skills for planning daily/weekly tasks and adapting to contending demands
Strong skills developing relationships across all levels and functions
Travel <10%
Detail oriented and accurate with the ability to focus attention on details
Ability to prioritize, lead and complete projects with tight deadlines
Familiarity with process improvement methodologies such as LEAN or Six Sigma

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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